Retail Banking Academy


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to best practice principles in retail banking from the practitioner’s point of view.

Founded by Michael Lafferty, Chairman Lafferty Group, Dick Harryvan, former CEO ING Direct and Dr Abdul Rahman, the mission of the Academy is to promote retail banking as an internationally recognised profession.

Our purpose is to empower bankers to serve people.

What makes RBA unique?

What makes RBA unique? from Retail Banking Academy on Vimeo.

The Retail Banking Academy (RBA) was founded in the belief, that retail banking is a profession, and our mission is to promote retail banking as an internationally recognised profession.

The RBA is the only international, educational and professional body that's exclusively dedicated to retail banking. Our Certified Retail Banker (CRB) programme is the only one of its kind that makes it possible for retail bankers to embark on a structured certification programme that covers every aspect of the industry end to end.

The RBA offers qualifications that:

  • Link every silo in the retail bank, at every level.
  • Cover all aspects of retail banking, including Cards and Payments, SME Lending and Islamic Banking
  • Are tailored to every level of experience, from fundamentals at entry level, to middle management and strategic leadership.
  • Are bespoke, with programmes designed to meet the specific needs and objectives of each bank.



Retail Banking Academy
International House, 1-6 Yarmouth Place, Mayfair

W1J 7BU London, England, United Kingdom