Convertas

This course gives essential and in-depth practical techniques that will enable you to excel in your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator.

This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this.

Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress to an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.... [-]

This practical course will prepare you for an exciting career in Management. Improve your prospects of career advancement by using this program as a foundation for further studies in this fast-growing field. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.

Objectives Acquire best practices in budgeting Understand the strategic role of cost concepts Explain the costs concepts to the use of cost information for management control Describe the role of budgets in the management process Discuss the importance of strategy and its role in the master budget Prepare a master budget and explain the interrelationships among its supporting schedule Understand zero-base, activity-based, and kaizen approaches to budgeting Explain the essence of control systems Develop flexible budgets for evaluating short-term financial performance Identify different cost control measures Measure and evaluate performance Who Should Attend ... [-]

This hands-on course will advance your data massaging, modeling, integration and automation skills to new levels. You will also master normalization and massaging of noisy data, preparation of reports, analysis, and reconciliation.

This is an Excel-based course allowing you to develop a new level of expertise and adding immediate value to your job.

Objectives Apply Excel reporting expertise in business, finance, and accounting by enhancing data slicing and dicing, data massaging, and data analysis skills Use pivot tables and pivot charts to perform automated report writing, analysis and reconciliation most efficiently Develop special flash and management reports by linking-up Excel with Access, web, text, SQL, and other databases Repeat tasks and generate reports efficiently by recording, running and editing macros Acquire numerous tips and tricks that will improve working efficiency Who Should Attend ... [-]

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied.

In this course, we look at what it takes to build a customer-centric organization. Case studies, self-evaluation exercises, application of service quality tools, video clips with debriefs, oral and written questions resulting in debates and more are all used in this course in addition to brief consultant and participant presentations.... [-]

Effective management of Human Resources is increasingly being seen as positively affecting performance and competitive success in both large and small organizations. As human resources have become viewed as more critical to organizational success, many organizations have realized that it is the people in an organization who provide a competitive advantage.

Objectives Understand the importance of people as the organization’s most important asset Learn how an organization should manage its Human Resources Confidently recruit the right person in the right position with the right package of benefits Workforce planning Use the most effective recruitment options and modern tools Understand appropriate reward philosophy and strategy and how to maximize their effectiveness Human Resources development and its benefits Who Should Attend ... [-]

This course is to provide participants with the knowledge and skills needed to perform in-depth analysis for a project during the planning and the implementation phases.

Participants in this interactive course will learn all the critical tools and techniques required to make decisions to optimize the successful execution of a project in a dynamic environment

Objectives The skill and confidence to use a practical project planning technique. The ability to determine if a project can truly be delivered on time and in budget. An understanding of how to discover the risks necessary to meet a constrained delivery date. The confidence to communicate project “trade-offs” clearly. Set attainable goals with clients, managers, and project team members. The knowledge of how to record actual project progress and then use the project baseline to spot and manage variance. The ability to “frame” your questions when analyzing the project plan to spot hidden variances Who Should Attend ... [-]

This course is to provide participants with the knowledge and skills needed to develop a consistent vision for guiding an organization’s actions, decision making, and resource allocation.

Strategic planning should be based on the value created by the organization for its customers and should position the organization as a value-added business partner to those customers.

Objectives Mission Vision and Objectives of an organization SWOT analysis with in-depth study of all components Comparing SOWT with other tools (e.g. PEST) Perception and the Sub-conscious level thinking Values and beliefs Types of strategies and their use Preparing action plans for implementation of a strategic plan Implementing and monitoring strategic plans Who Should Attend ... [-]

This practical course in logistics will prepare you for an exciting career in logistics. Improve your prospects of career advancement by using this program as a foundation for further studies in this fast-growing field. This qualification offers a unique, affordable, cost-effective opportunity for learners

Objectives Lead a winning logistics team, department or project Understand the practical and latest techniques in logistics management Empower others to deliver results in logistics management Ensure goods proper recording, storage, stocking and supplies as per latest business requirements Ensure meeting storage and goods supply principles are met. Manage international logistics of larger scales. Who Should Attend ... [-]

This program will introduce Business Intelligence (BI), hands-on, to allow you to clean, normalize, and interpret large volumes of data. You will be able to establish historical relationships, analyze the current situation and predict future strategies.

The application of BI is borderless, covering operational, tactical and strategic business decisions. It spans all departments and cascades down to all users who perform data cleansing, reporting, analysis, modeling, integration and automation.

In this course, we use MS Excel exclusively as an ultimate and readily available BI tool allowing you to develop an exclusive level of expertise and add immediate value to your job and company.... [-]

“Imagination is more important than knowledge. For while knowledge defines all we currently know and understand, imagination points to all we might yet discover and create.” Albert Einstein

It’s a process that helps you redefine the problems and opportunities you face, come up with new, innovative responses and solutions, and then take action. The tools and techniques used make the process fun, engaging, and collaborative.

Creativity, Problems Solving and Decision Making not only helps you create better solutions, it creates a positive experience that speeds the adoption of new ideas. After understanding the thinking mechanisms, we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones... [-]

This practical course will prepare you for an exciting career in Management and Leadership. Improve your prospects of career advancement by using this program as a foundation for further studies in this fast-growing field. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.

Objectives Recruitment – position review, advertising; interviewing skills; selection techniques Retention – induction, orientation, development, rewards & recognition Performance Management – setting expectations, key accountabilities Training and coaching for performance and provision of effective feedback Outline of the legal requirements that HRM practices Who Should Attend ... [-]

The workshop is designed for managers who lack of knowledge in accounting and finance. Business owners and managers often have to sign and approve financial statements and to interpret the data.

They will learn how to use information from financial statements for their planning and management works and how to assess the performance of the business through financial statements (such as identify irregular variables for the last period, ...)

Objectives Identify the functions of accounting information in the decision-making process Explain elements of financial statements Conduct basic analysis of financial performance Use accounting information for decision making Who Should Attend ... [-]

Business ventures are always at risk. Such risk can include decision making risks, estimation and planning risks, process, and procedures etc. Obviously, one risk is fraud or other types of misuse of business resources.

This workshop combines international standards for various types of risk management and is developed by experienced experts. The course is intended to enable managers have a sound knowledge and finance/audit professionals to get the skills relevant for risk management.

Objectives Identify the various kinds of business assets, Describe the structure and elements of an internal control system, Identify business possible risks and initiate plans to manage them properly Develop asset control activities, Explain how to implement asset control activities effectively. Who Should Attend ... [-]

This course will explain demand planning theories, models and best practices which will help participants in dealing with various future scenarios in order to ensure a continuous flow of inventory at the least possible cost.

This course uses a mix of interactive and hands-on techniques and brief presentations by the consultant and the participants. There will be many individual and group exercises. The exercises are all work-related where participants need to calculate or draw the optimal solutions after understanding the process.

Objectives State the objectives of stock management and list their impact on cost and customer service Prepare proper classification of stock and use best practices for item specification and cataloging Use scientific forecasting techniques to predict demand and better manage lead times Differentiate and categorize stock cost elements Compute the optimum ordering quantity and determine safety stocks and reorder points Who Should Attend ... [-]

The course is designed as a workshop where participants first elaborate a 'SWOT' analysis for the HR function at their own organization and then identify the various necessary skills and competencies that will allow them to build and develop both their individual and departmental HR leadership, hence transforming themselves into value adding managers.

The course will also use a mix of interactive techniques such as lectures, case studies and group discussions the purpose of which is to cement understanding and provide examples of international best practices.

Objectives Develop techniques to link their internal HR processes and activities with outside expectations Explain the six contemporary HR competencies that define HR professionalism and that allow them to become value adding managers or professionals Apply the necessary tools to assess and improve each of the six competencies for HR leadership Defend modern HR analytical tools and use them later on in their organizations to generate business intelligence data and reports Generate HR intelligence that helps minimize the risk associated with human capital investments Create an effective HR department that delivers business results Generate appropriate business decisions Who Should Attend ... [-]

This course will enable you to transform yourself and your HR department into a business partner capable of delivering results and adding value to your organization.

This course is based on the latest research and best practices related to human resources management. It brings new experiences and examples to participants, as well as insights and understanding of what makes a successful HR business partner.

The course uses an integrated mix of training approaches including lectures, case studies, group activities, and sharing experience. Participants will go through various HR strategies, design key performance indicators and identify the competencies necessary for the success of HR as a business partner.... [-]

It is difficult to create and implement the necessary regulations and procedures to control various kinds of business assets.

Controlling assets relies primarily on trusting those who manage them. (Although this is an important factor, it is not unique to the control system.) Little attention is paid to the evaluation and definition of risks when setting up asset controlling methods.

Objectives Identify the various kinds of business assets Describe the structure and elements of an internal control system Develop asset control activities Explain how to implement asset control activities effectively Who Should Attend

This course is designed for managers and staff of SMEs including Business owners, directors, shareholders, board of directors and supervisors. It will be valuable for anyone who is new to finance who will manage or control business assets.... [-]

International Financial Reporting Standards (IFRSs) are the world’s most widely applied accounting standards. Over 120 countries now require or permit the use of IFRSs. Over 7,000 public companies in the European Union have complied with IFRS since 2005. Most other countries are either adopting IFRSs or have decided to converge their national standards with IFRSs.

This five-day course provides a rigorous and detailed overview of all major technical IFRS requirements, and includes illustrative financial statements, case studies, examples, coverage of the most significant IFRSs, and interactive participation from the delegates. In addition to a review of current IFRSs, course delegates also receive an update on the major new standards on revenue, leases, and financial instruments and the probable impact of their adoption.... [-]

This program focuses on the practical skills professionals need to develop and maintain in order to lead others and be an agent of change.

This program begins by teaching participants the fundamentals of leadership and continues by teaching participants valuable skills in interpersonal communication, small group communication, conflict management, intercultural communication, writing, and managing organizational change.

Objectives Communicate ideas clearly, powerfully, and intentionally to inspire and lead others to create vision, shape culture and achieve organizational goals. Develop strong interactive communication skills to strengthen relationships across teams, departments, and hierarchical levels. Develop communication strategies for team building to effectively collaborate for better problem solving and decision making. Transform destructive conflict into constructive conflict while building trust in the organization and creating a productive working environment. Recognize cultural differences within and across organizations and use best communication practices to enhance understanding and good will. Plan, introduce, and implement a successful change with employee support in today’s complex business environment. Build, manage, and lead virtual teams while implementing strategies to maximize collaboration and productivity. Use powerful writing skills to compose effective messages that produce desired results in various business contexts. Who Should Attend ... [-]

This course provides leadership training and the skills required to manage yourself and other people, and demonstrates how excellent leadership transforms organizations. There are major challenges facing the leaders of today who seek to shape organizations for tomorrow.

New models of leadership are emerging to address these challenges, and these developments require a different approach to thinking about effective leadership. There is also an increasing demand for ethical and engaging leadership that enhances the performance and well-being of employees, as well as the performance of the organization.

Objectives Emphasize the critical study of leadership and its implications for global leadership Introduce selected theoretical frameworks Apply leadership theories to practice Develop personal leadership skills and style Who Should Attend ... [-]

People behavior is influenced by the situation, but more by their comprehension of the world around them. That makes some people difficult for others.

Most of us have to deal with difficult people at some time or another. The stress of handling difficult people can create a lack of productivity and reluctance to come to work.

Objectives Understanding difference in People Understanding human behavioral patterns and persona Understanding why people become difficult to deal with Avoiding Manipulations of difficult people Developing confidence in dealing with a number of different types of people Applying conflict resolution techniques Using words that de-escalate and give criticism effectively Applying assertive behavior and see instant results Who Should Attend ... [-]

Successful organizations will always get more opportunities. It is then when managing the expansion becomes important. For a team to manage multiple projects there is a need for unique techniques and tools. This training will help successful management of multiple projects at the same time.

Objectives Understand the difference of single and multiple project management scope Key principles of project management Monitoring multiple projects How to make practical and relevant tools for monitoring multiple projects Managing multiple project budgets and finances Timeliness and quality standards application for multiple projects HRM principles for multiple projects Who Should Attend ... [-]

The Managing Successful Programs course imparts knowledge of MSP® principles, governance themes, and transformational flows defined in the MSP® framework, a renowned Project Management standard.

The roles and responsibilities of program management explained in this course will advance your ability to engage and meet the business requirements of your clients. With this training, you will be able to demonstrate better program management skills, improved adaptability, and flexibility when working in a volatile, ever-changing program environment.

Objectives Acquire the relevant knowledge and skills required MSP Foundation Develop an understanding of how projects fit into a program Possess a working knowledge of and display a strong commitment to the principles and processes of Program Management Develop a solution-oriented approach to risk mitigation, issue management, quality control, and stakeholder management Be in a position to define and direct an organization’s program management strategy Who Should Attend Professionals employed in a program management role Senior Project Managers Program Managers Operational Managers Quality Assurance professionals Modules ... [-]

Microcredit involves the allocation of small loans to entrepreneurs or artisans who can not have access to conventional bank loans. Microcredit is growing especially in developing countries, where it allows to fulfill micro-projects, promoting the activity and creation of wealth.

Microcredit is practiced as well in developed countries.

This course is to provide the much needed platform to share experiences amongst policy makers, bankers, and enterprise development agencies to evolve need based credit schemes for micro entrepreneurs’ development. It will provide a much needed platform to share experiences and thereby evolve need based credit schemes for economic empowerment of youth.... [-]

This practical course will prepare you for an exciting career in HR Management and Leadership. Improve your prospects of career advancement by using this program as a foundation for further studies in this fast-growing field.

This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands

Objectives Understand employee engagement and motivation Understand the components of employee engagement Understand the drivers and enablers of employee engagement Acquire skills to promote employee engagement Human Resources development and its benefits Who Should Attend

All levels of Management, Executives, and Team Leaders, who manage work teams or employees and who are responsible for creating conducting work environment infused with positive culture to engage employees.... [-]

Organizational Development enhances the role of HR to become a strategic partner in the business. This course will help you learn all about Organizational Development from definition to applications.

It will emphasize the role of human resources development in the organization to help people and organizations effectively manage change.

This course uses a combination of theory and practical application of course concepts. Participants will engage in simulation exercises combined with discussions of real life situations allowing them to gain a strong knowledge and skills.

Objectives Understand Organizational Development Assess the organization readiness for development Present Organizational Development related data analytics Draft an Organizational Development strategy Implement change management processes Who Should Attend ... [-]

This course takes an in-depth view of setting the right measures to manage employees, measures that are primarily objective in nature. It also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means of improving performance.

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

Objectives Define performance management, its objectives, and various responsibilities List the main phases in a performance management cycle and how to manage each for optimum results Develop tangible and intangible measures of performance Create business based objectives, including 'SMART' targets, measures and key performance indicators (KPIs) Define coaching and list the 5 steps for conducting optimal coaching sessions Conduct effective performance appraisal meetings Identify ways of rewarding and recognizing employees Who Should Attend ... [-]

Various process assessments will be presented and discussed. Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations. This course will engage participants in various simple and complex process mapping exercises.

The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions and presentations will be used to achieve the learning objectives.

Objectives Define processes and their importance for the proper functioning of an organization Identify the international standards for approaches to processes Examine various process assessment methodologies Generate process analysis charts and construct process maps for improvement Justify the need to measure processes as an improvement tool Who Should Attend ... [-]

Planning is both the most critical and the most challenging phase of any procurement operation. It provides the direction towards how the function intends to secure the supply security of the organization.

When it comes to bid management, a sound procurement plan will help balance the often conflicting goals of generating savings and satisfying internal customers. In this course, we provide a thorough explanation of how to approach the planning of procurement objectives and initiatives.

We delve into the different qualitative and quantitative forecasting techniques as they relate to inventory planning and we demonstrate how different vendor integration strategies can be applied to help sustain operations and projects.... [-]

This course will provide participants with the necessary skills required to plan their projects by creating project scope statements and project work breakdown structures. Additionally, participants will be able to develop key performance indicators for monitoring and controlling their project schedule and budget.

The course also aims at assisting participants in appraising the feasibility of their projects by applying capital budgeting techniques. Finally, participants will effectively plan project stakeholders’ engagement and manage their expectations.

The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants and psychometric assessments. The course also features the use of a number of group exercises and case studies followed by plenary discussions.... [-]

Studies suggest that 90% of project problems can be foreseen through the application of project risk management techniques. Proactively identifying and controlling risk greatly increases the accuracy of the project’s scope, schedule, and budget, as well as reduces the amount of time the team spends putting out fires.

This course focuses on improving the project manager’s risk management expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to identify, analyze, respond to, and control project risks.

Objectives Develop project risk management plans Identify project scope risks Predict project schedule risks Examine project resource risks Apply quantitative and qualitative risk assessments Plan strategies for negative and positive risks Devise metrics to monitor and control project risks Who Should Attend ... [-]

At a senior level, there is a need to practice communication strategies that are highly impressive. This includes written and verbal communication as well as body language, reactions, choice of words, reasoning and everything else.

While media and PR skills are growingly required for any established organization, managers also need to prepare themselves to excel in relevant skills.

Objectives Create an integrated PR strategy Advance your interviewing skills Make Effective use of online PR options Manage electronic media Maximize your organization media strength Understand the rules for lobbying campaigns Manage the merits and demerits of direct email Who Should Attend

This workshop is necessary for Marketing and PR people, Managers who have to deal with media, country representatives and directors who have to represent their organization to the media.... [-]

This course is developed to address the “research-based” needs of logistics managers, directors and CEOs for supply chain management skills.

This comprehensive five-day training workshop will ensure the effective and efficient use of tendering skills. Suppliers are key stakeholders to determine quality and outcome.

Strategic management of supply chain can ensure you to work with supportive suppliers . Implementing supply chain management produces the right output, requiring major commitment of your own management team.

Objectives Practice effective logistics and supply chain management Conduct analysis and examination of current operations Bring about organizational improvements in supply chain Compare in-house versus outsource hiring Understand the legal framework Manage vendors; monitoring and evaluation Relate costs to milestones Who Should Attend ... [-]

This course covers the latest essential practices in forecasting, planning, procurement, transportation, warehousing, and logistics.

It covers the Supply Chain Operations Reference (SCOR) framework for continuous performance improvement across the supply chain.

Suppliers are key stakeholders to determine quality and outcome. Proper Management of the supply chain can ensure you to work with supportive suppliers. Implementing supply chain management produces the right output, requiring a major commitment of your own management team.

Objectives Recognize trends and modern practices in supply chain and logistics management Practice forecasting and inventory optimization techniques Appraise item categories and formulate appropriate sourcing strategies Describe the role and objectives of transportation management in logistics Use value adding warehousing techniques Apply the Supply Chain Operations Reference (SCOR) framework for management of supply chain performance Who Should Attend ... [-]

The ability to effectively manage risks in a supply chain is an absolute must in the skill set of any current supply chain professional.

This course will equip and develop procurement and supply chain professionals to be able to operate diligently and effectively with their supply base, mitigating any risks and maximizing all opportunities to gain competitive advantage in their market place.

This course is highly interactive and includes group discussions, team exercises, case studies, individual and group presentations, videos and summative quizzes. All participants will have several opportunities to apply the advanced knowledge they gained and demonstrate their skills in Supply Chain Risk Management.... [-]