MCE Management Centre Europe


Who is MCE?

MCE, as part of the AMA Global Network, is a leading Learning and Development Provider in Europe, Middle East and Africa. We inspire more than 1,000 organizations and over 10,000 managers and leaders each year through our Open Enrolment Programmes and our Customized In-Company Solutions. We have been in the EMEA region for 55 years and our team of 200 passionate Learning and Development professionals focuses each day on supporting you to achieve the impact you need at individual, team and organizational levels.

Some Key Facts about MCE

  • 55 - MCE has been operating in the EMEA region for 55 years
  • 1700 - is the number of client companies who have worked with MCE
  • 6200 - the number of Customized Learning Solutions that have been delivered in 94 countries
  • 25 - the languages spoken by MCE's multicultural staff
  • 200 - Senior Associates are dedicated to working with you
  • 150 - different nationalities have taken part in MCE Programmes
  • 48 - Open Enrolment Programmes throughout the EMEA region
  • 400,000 - participants have taken our Open Enrolment Programmes since 1961

MCE Open Enrolment Programme Brochure


Our Unique Philosophy

Everything we do at MCE is focused on strategy implementation and business issues that you face.

Like every company, we at MCE are refocusing on the very basic values of what we are trying to do for our customers. The late Peter Drucker’s ideas about management and business are more relevant today than ever. A company is a social organization with social responsibilities. It needs to have a clear set of values. These include integrity, creation of true customer value, a real focus on the customer, innovativeness, employee and employer loyalty and a clear long-term orientation.

Good management is about purpose. MCE’s mission is enabling people to implement strategy.

  • What you Measure, you can Manage

MCE believes that the main reason for undertaking any kind of transformation or development is to achieve better business results.

We are willing to work with you, to agree up front on the results you want to achieve and the metrics that will tell you whether it has been achieved. We will co-design a solution with you to achieve those results.

And we are willing to base part of our fee on whether those results have been achieved or not.

  • Think in "Systems"

That means we go far beyond simply “providing courses”. That is not enough to address business issues or achieve strategy implementation. We think constantly about how we can help our customers improve their business performance, and we have developed six ways in which we can help you to implement your strategy, tackle tough business issues, and achieve your goals.

  • Business Issues, not just Skills

Business problems don’t come packaged neatly. And often, you need more than one tool to solve them. So, instead of thinking about separate skill sets, management functions, or academic disciplines, MCE thinks in terms of business issues managers face when trying to implement strategy. Those problems are often cross-functional or multi-disciplinary in nature.

For example, if you are a business leader who has to implement a strategy, you need people with a variety of skills. As their leader, you need skills in leadership, strategy, communication, performance management, talent management, workforce structure, reworking processes, and change management. That is why we built our leadership approach around the bigger task of strategy implementation instead of only focusing on leadership behaviour.

  • Experienced Senior Managers, not Trainers nor Professors

In business, real experience counts for more than the latest management theories. MCE is not a business school so we don’t have “lecturers”. We are not a strategy definition consulting company, so we don’t have lots of young MBA consultants. We are an experience and insights-based company. We focus on the people issues related to getting the strategy done.

For that reason, MCE works with a team of associates who are experienced senior managers. Many have expertise in a function but they have all had general management responsibility and can see a problem through more than one lens. They have all seen change in business – how to take advantage of the good times and how to reposition yourself during the bad times.

MCE Senior Associates can consult and advise you, mentor and coach you, design with you a change programme, and organize and facilitate workshops for you and your colleagues on specific business challenges.

  • Insight in Strategic Industry Trends

MCE has an in-depth understanding of macro-economic and social trends that impact business strategies in key industries. These trends inform everything we do, to ensure that the services we provide you are forward-looking rather than based on extrapolation from the past.

The world has changed a lot, and we will continue to see change developing. MCE will keep up to date with the trends and you as a client will benefit.

This school offers programs in:
  • English

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Business Strategy for Managers

Campus Full time 4 days January 2017 Belgium Brussels Spain Barcelona + 2 more

How is strategy generated in your organization and how can you contribute as a manager? Better strategic understanding and planning leads to better evaluation of future opportunities, smarter allocation of resources, [+]

Mid-level Managers WHY attend this programme? How is strategy generated in your organization and how can you contribute as a manager? Better strategic understanding and planning leads to better evaluation of future opportunities, smarter allocation of resources, and higher chances of creating long term value. The ability to plan for the future is often a prerequisite for being promoted to higher responsibility. Business Strategy for Managers equips rising managers with the tools and methodologies they need to understand how to develop and implement an effective strategic business plan that is aligned with the corporate strategy. WHO should attend? This workshop is for middle managers and upper middle managers who need to understand business strategies and apply strategic decision-making to improve their performance and prepare for higher responsibility. HOW will you benefit? As a result of participating in this workshop, you will be better able to: Understand the rationale and the tools behind successful business strategies Make better decisions that create long term value Apply strategic thinking and planning in your department Include a plan for successful deployment and execution in your strategy Position yourself for higher responsibility WHAT will you learn and practice? Before the workshop, you will collect information about your corporate strategy, and the strategy of your division. You’ll also prepare information about the strategic and operational issues faced by your corporation and your unit. You won’t be forced to share any sensitive data with the other participants, but you should come to the workshop equipped with this information for your own reflection and self-application of the learning. During the workshop, you will learn, through interactive presentation, case study, business examples, interaction and debate with your fellow participants, and application to your own business situation: Strategic thinking and planning skills Principles of successful long term strategic planning Strategic planning processes and reviews Industry analysis models and decision-making criteria …. Cascading and deployment processes Successful strategy execution framework Day 1 – Strategy Concepts, Processes and Skills What is strategy? Strategic intent, strategic thinking and strategic planning skills Key steps in the strategic management process Key components of strategy and its communication Levels of strategy in the organization Day 2 – Strategic Analysis Environmental Analysis Scenario Planning Customer Value Proposition Business Models Industry Analysis Cost Curves Value Chain Core Competencies Day 3 – Strategic Alternatives and Selection Strategic issues analysis (applying SWOT to determine objectives) Generic Strategies Competition profiling Generating strategic alternatives Decision criteria Strategy mapping and strategic management Day 4 – Implementing Your Strategy Assessing the strategy and the plan Defining actions, measures and deployments Cascades and reviews Mitigating against the main causes of strategy execution failures Organizational alignment model Communicating the plan to all stakeholders Action planning Throughout the workshop, you will be working on case studies and you will exchange with others examples from experience that will allow you to collect ideas and make personal resolutions on how to apply strategic thinking and strategic planning in your current and future areas of responsibility as well as for yourself. [-]

Communicating to Your Senior Management and Key Stakeholders

Campus Full time 4 days March 2017 Belgium Brussels Bahrain + 1 more

Communication is a critical skill for every manager. Getting your ideas and issues across to the key people who can support you in implementing the strategy is a very tough job, [+]

Mid-level Managers WHY attend this programme? Communication is a critical skill for every manager. Getting your ideas and issues across to the key people who can support you in implementing the strategy is a very tough job, and if you can’t communicate your idea or issue properly, it may always be sidelined in your company. This workshop helps you frame your ideas and issues in strategic business language, to speak and understand the language of senior managers. WHO should attend? All middle and upper-level managers who propose strategies and ideas, or report performance to senior management or other influential stakeholders. HOW will you benefit? You will better be able to: Communicate in a way that senior managers listen to, remember, and are willing to act upon Sell your ideas, report your results, raise issues that need to be addressed, ask for support Connect what you want to say to the strategic goals of the organization that senior management cares about Handle interruptions and tough questions Defend your ideas or data without getting defensive Move from approval to action Improve your profile and credibility WHAT will you learn and practice? Your workshop will be led by an experienced facilitator who served many years as a senior manager. Your facilitator will be your coach and mentor on communicating to the senior level. You will bring a key communication project to work on during this workshop. It may be a big presentation coming up soon, or it may be regular reporting you are responsible for. During the workshop, you will practice, practice, practice in front of your fellow participants and a video camera, in a variety of communication and presentation exercises. You’ll apply what you learn to your own situation and will have the opportunity to “rehearse” your own presentation and get feedback from the facilitator and your fellow participants. Module 1: Senior Management, Strategic Direction, Communicating and You The customer value proposition and how to achieve it as senior management’s key concern Crafting your message and linking it clearly to the strategic context to get senior management’s attention Implementation planning as an essential ingredient for any proposal Segmenting your different stakeholder groups and tailoring your message to the concerns of each Module 2: Criteria for Successful Communicating Different types of message for different situations Including a clear call to action in your communication Effective listening for better communication Using questions strategically Non-verbal communications Storytelling Module 3: Presenting your Ideas Persuasively Preparing your presentation Assessing your audience and the context Getting and keeping attention Using visual aids, using your voice, using movement for more impact Handling tough questions and interruptions Managing meetings Leveraging your personal style and strengths Module 4: Finalizing your plan for communicating to senior management Deliver your presentation and get feedback Different types of business presentations you’ll face as your career progresses Defending your idea assertively Develop your personal action plan for communicating to your senior management and key stakeholders. [-]

Developing Personal Influence and Impact

Campus Full time 4 days January 2017 Belgium Brussels United Arab Emirates Dubai United Kingdom London + 4 more

Today’s business environment is not easy. Priorities change frequently and you need to get results faster. [+]

Mid-level Managers WHY attend this programme? Today’s business environment is not easy. Priorities change frequently and you need to get results faster. But in companies and organisations, you don’t always have direct control over all the people and elements you need to deliver results efficiently and on time. We all know how stressful and frustrating it can be, trying to get everybody in a project team to deliver their parts of the project. It can also be just working with your colleagues every day, they are just too busy to help you with your project. If you could just get everybody on board and supporting your ideas, it would make life so much easier. It would also save the company time and money. But how do you do this? How do you get others to support your goals and objectives? How do you work your way through internal politics to get the collaboration and resources you need? How do you get all stakeholders on board including your peers, your team, senior management and maybe even customers and suppliers? WHO should attend? If you need to influence people or teams to get things done, then this programme is for you! HOW will you benefit? After taking this programme, you will be able to: Influence the people you need to get your project done and to meet your goals and objectives Manage internal politics and difficult people and overcome resistance Project a stronger, more confident and professional image so that others will listen to you Build, manage and leverage a personal network of colleagues Apply a wider range of high impact influencing strategies to get what you need, regardless of your position or level of authority WHAT will you learn and practice? This programme is facilitated by an experienced manager who has risen up through various organizational positions in multinational organizations to hold a senior position, and has extensive experience using ethical influence to achieve outcomes. You’ll bring your own influence challenges to the programme, and your facilitator will adapt the programme to address the challenges of your group of participants. You’ll get plenty of chance to practice your influence skills through a variety of case studies, exercises and role plays, with feedback from your facilitator and your fellow participants. Module 1: You, Influence and the Managerial Context We will look at the role of influence in strategy implementation – getting things done through people over whom you have no authority – your peers whose collaboration your team needs to meet its own goals and even your superiors whose sponsorship and resource allocation you’ll need to achieve your departmental strategy. We’ll also introduce the basics of influence and you’ll learn about your own influencing style and capabilities. Through case studies, self-assessment, role play, peer discussion, and reflection you will: First, gain awareness of your own influencing style and skill level Build a deeper appreciation and understanding of the role of influence in management Get a conceptual introduction to the essentials of influence - power, politics, persuasion, and strategy implementation/goal achievement Identify your own influencing challenge with respect to implementing your strategy Module 2: Navigate your organization’s politics Like it or not, organizational politics are an integral part of daily working life. They can help or hinder you in strategy implementation. You’ll learn to map the power dynamics in your organization and how to ethically use them to support your strategy implementation. You’ll also learn ways to identify and counter people who are acting overtly or covertly to obstruct your strategy implementation. Through case studies, self-assessment, introduction to concepts, peer discussion and self-reflection, you will: Develop situational awareness and learn to read the dynamics behind organizational politics – what are people trying to achieve? Examine manipulation and influence from an ethical point of view – when is it good and when does it cross over the line? Learn typical influence tactics, and how to defend yourself against them Learn to construct an influence map as a basis for analysis and development of an influence approach Develop your own influence/political map of own strategy implementation challenge and the stakeholders involved, including your own political, power and influence position Module 3: Build networks and coalitions You can’t do it alone; you need people to help you implement your strategy. You’ll need the collaboration of your peers; this means understanding their goals and constraints in relation to yours and in relation to organizational goals, and identifying opportunities for both of you to benefit. It means mapping to their interests, gaining their respect and trust for collaboration. This is a lot easier if you have already built trust and reciprocity ahead of time by creating an informal influence network. Through practical exercises, peer discussion, and self-reflection, you will: Understand the principles behind networking, the power of an informal network, and how to leverage it for your strategy implementation. We’ll look at internal and external networks. The importance of credibility through empathy, honesty, and trust – hard to build, easy to destroy Use the influence map to determine not only what you need, but what your potential coalition partners need in order to be successful – can you help them? More work on your own influence challenge Module 4: Persuade, and win over the resistors How can you communicate with impact, and persuade, or even inspire people to join you? This takes some work on your personal style. How do you deal with difficult people, how can you win over the stubborn resistors? We will work on practical persuasion and communication through exercises and coaching. During the afternoon, there will be time for taking stock of your learning points and getting back to your personal influence challenge. Through individual exercises, reflection and coaching, you will work on: Creating presence and communicating powerfully Demonstrating credibility and authenticity through facts, emotions/values and visuals Persuasion techniques Being assertive Identifying resistance, the different types of resistors, and how to handle them Mini-course in conflict handling Putting it all together and key learning points from the programme Work on your individual influencing challenges with the support of your programme coaches. Develop an “influencing” action plan that will help you with executing your department’s strategy WHY participate in an MCE programme? TOP PROGRAMME: Almost 400,000 participants have taken part in an MCE Open Enrolment programme PRACTICAL: Pragmatic approach to learning - learn today, apply tomorrow FACILITATORS: MCE’s Facilitators are experts in their field with extensive business experience INTERNATIONAL: global best practice and networking with peers from across EMEA RECOGNIZED: MCE is a top ranked learning provider with a unique offering in Leadership Skills and Business Acumen. RECOMMENDED: 95%of our clients would come back for another programme and recommend MCE [-]

Interacting with Others to Get Things Done

Campus Full time 4 days January 2017 Belgium Brussels

You can have the best technical skills, you can have the right management structures and systems in place, but you still might have trouble getting others to collaborate with you, because of problems with interpersonal relationships. [+]

Mid-level Managers WHY attend this programme? You can have the best technical skills, you can have the right management structures and systems in place, but you still might have trouble getting others to collaborate with you, because of problems with interpersonal relationships. Whether the problem sits with you or if the people you have to deal with are particularly difficult, there is something you can do about it. This workshop helps you improve your working relationships to improve your business results. WHO should attend? Managers, department heads, supervisors and individuals who want to increase their business effectiveness by improving their relationships with others. HOW will you benefit? You will improve your business contribution by improving your collaboration and relationship skills. You will develop more constructive interactions and better working relationships with the people you need to get your job done. WHAT will you learn and practice? This workshop is not only limited to our time together in the classroom. You will be in contact with your facilitator before and after you come to MCE, and will also have a follow-up meeting on line with your fellow participants to report on progress. Before the workshop You will do some light reading about key concepts in the workshop. You will have a confidential telephone conversation with your workshop facilitator to share some of the key areas of interpersonal skills you would like to develop or improve. During the workshop Context and purpose Attributes of interpersonally effective people Don’t take it personally Learn to frame working relationships and workplace conflicts in the context of your overall strategy and objectives. Setting shared goals to work toward Picking your battles You can’t please everybody – identifying your most important stakeholders Assessing the relationship and identifying their key concerns Diagnosing relationships Identify relationship stressors Clashing values Clashing perceptions of the world Stress caused by organizational change Faulty processes and structures Your relationship style Discover your personal style and consider its impact on others. Learn how to bridge across different styles to collaborate more effectively. Consider cross-cultural differences and learn how to bridge them for better collaboration. Exemplary practice in interpersonal relations Better communication and listening techniques Influencing skills Negotiating your way to better relationships – techniques and exercises Resolving conflicts in the spirit of win-win and achieving company objectives Conducting difficult conversations with tact, candor, and aiming for results Improving yourself Building trustworthiness and credibility Building a network of allies Identifying areas for development and personal action planning After the workshop You will implement your action/development plan to improve your key working relationships. Your facilitators will follow your progress and will contact you during the implementation period for a coaching conversation. [-]

Managing People in an International Environment

Campus Full time 4 days January 2017 Belgium Brussels United Kingdom London Spain Barcelona + 4 more

Attracting, motivating and retaining best talent in the current knowledge economy can be very challenging! Teams are often located in different parts of the world and need to perform with less resources. [+]

Mid-level Managers WHY attend this programme? Attracting, motivating and retaining best talent in the current knowledge economy can be very challenging! Teams are often located in different parts of the world and need to perform with less resources. So how can you be a great manager? How do you define roles and get the best performance out of each individual on your team? How do you make sure your team supports the business objectives? How do you motivate people with different expectations and business experience? How do you manage in a global context with multicultural teams located in different parts of the world? By joining this programme, you will gain insights into what motivates different people, as well as learn pragmatic tools and methods for delegation, feedback and coaching to help you hire and retain your best performers. WHO should attend? This programme is for anyone managing a team of people in an international organization or company. Whether you are new to the role or wish to improve or refresh your people management skills, then the “MCE Managing People” programme is ideal for you. HOW will you benefit? As a result of participating in this programme, you will be better able to: Build a high-performance team by Clarifying the competences needed in the team, relative to the team's role in the organization's strategic context Recruiting best-fit candidates into their teams by asking competency-based and behavioural questions during recruitment interviews Taking into account the needs of a team at each stage of a team's life cycle Effectively manage the performance of people on an ongoing basis by Managing each person as an individual, adapting the management style to their personal style and needs Setting clear objectives and delegating tasks appropriate to one's level Giving constructive feedback and praise Addressing poor performance Manage the annual performance management process by Setting SMART objectives aligned with the organization’s goals Conducting effective performance reviews with confidence Building stimulating development plans for team members utilizing a variety of development methods Create a motivating workplace through understanding and leveraging individual sources of motivation Use coaching as a management technique to bring the best out of each person Adapt their people management approach in different cultures and leverage the (cultural) diversity of the team WHAT will you learn and practice? The MCE Managing People programme is delivered in a blended format, including pre-work activities, interaction and post-workshop action planning. You can also opt for coaching sessions with the faculty after your attendance. Pre-work will include 2 one hour webinars, 1 online assessment and some self-study (reading, watching videos): Insights Discovery personal profile assessment, taken online Asynchronous threaded discussion online where participants introduce themselves, express their expectations and learning objectives, and can ask questions to faculty 1-hour virtual classroom on Personal Styles Introduction to the Insights Discovery model and the 4 personal styles Virtual break-out discussion in style-alike groups: What’s a good manager like? Debriefing of the exercise, conclusions Reading of articles (to be selected), e.g. What Great Managers Do (HBR 1487/ Marcus Buckingham) Getting Virtual Teams Right (HBR R1412J) Emerging Trends in People Management (Swiss Business) Gamification at Work (Bunchball) Viewing of podcasts/videos (to be selected), e.g. Podcast (20-30 minutes) produced by MCE, covering the content of two HBR articles “A New Game Plan for C Players” and “Keeping A Players Productive” Other relevant videos, to be selected 4-Day classroom attendance Module 1: You as a People Manager expectations from senior management and from own team) Workplace Trends Emotional Intelligence Context of your job: strategic goals and priorities Teams Diversity: personal styles, cultural differences, Generation differences, organizational culture Evening assignment Module 2: Building a High Performance Team Attracting Talent Competencies (knowledge, skills, behaviour) Interviewing Role Plays On-boarding/Inductions Team Development Daily Performance: delegation, feedback, poor performance management Team Building Exercise Module 3: Managing Performance Annual performance management process Objective setting Performance reviews Strengths vs. weaknesses “What Great Managers Do” Motivation Coaching Evening assignment: The Learning Styles Assessment Module 4: Developing and Retaining Your Team Development Planning and Learning Styles Retention and Career Planning Stress Management Peer Feedback exercise Key learning points and action planning Note: The course content will include the following assessments: Insights Discovery online self-assessment Learning Styles assessment (based on Honey & Mumford’s 4 learning styles) Post-workshop activities Following this course, participants will be asked to: Create a personal action plan of 3 learning points to implement Optional: Participants can opt for a package of two personal (virtual via Skype or Zoom) coaching sessions with the faculty: two sessions of about 1 hour, with 3-4 weeks in between (every time, actions agreed for the next meeting) [-]

MCE Leadership Development Programme

Campus Full time 4 days March 2017 Belgium Brussels Spain Barcelona + 2 more

Organizations are changing and customers are becoming more and more demanding. Business is not easy in 2015! So, how can you lead your team through this change? [+]

Mid-level Managers WHY attend this programme? Organizations are changing and customers are becoming more and more demanding. Business is not easy in 2015! So, how can you lead your team through this change? How can you make sure you get the results that your team and your company needs? What do you need to do differently? What are the leadership best practices? WHO should attend? If you are a team leader or manager who needs to learn, experience and practice the best leadership skills in order to be a better leader and move up in your career, this programme is for you! WHY is this programme different? The programme is focused on YOU and your journey into leadership. You feel, think and experience di erent situations to help YOU draw your own conclusions. Each activity helps YOU gain insight into your own strengths and how to create personal balance to align your body, mind and spirit to develop the relevant skills you need as a leader. You bene t from intensive feedback from peers and faculty. You get direct and practical feedback in 1-on-1 coaching sessions with professional coaches. HOW will you benefit? During and following the programme, you will: Feel more… Conscious and aware of your personal leadership strengths and areas of development Empowered to act and take important leadership decisions Think about the… Impact you have on others Way your leadership style affects and triggers the performance of your team Do… Coach to help your team members build confidence, grow and contribute in more effective ways Discover your values Align your personal leadership brand closely to your values Create greater balance in the way you lead, work and live Map out a plan of actions to bring about your development Receive and apply feedback from a professional coach in order to move your plans forward Work in partnership with others toward common goals and objectives Before joining this programme, you will complete several assessments to ensure you gain full benefit from your learning experience. WHAT will you learn and practice? Over 4 intensive days, you work with different leadership models that provide you with a "transformational learning experience". Different self-assessments help you identify your strengths and your leadership development opportunities. Throughout the whole programme, you are challenged to apply the learnings in group practical applications and give and get intensive feedback. This new MCE ‘Do, Think and Feel’ approach combined with peer feedback and professional coaching, shapes your new leadership brand and you leave this programme with a concrete action plan for you to implement directly in the workplace. Here are the highlights of these four days: Debriefing, Feedback and Professional Coaching – intensive and ongoing feedback from professional coaches and peers to better understand your current style and identify where to improve Leadership and why it matters MCE Leadership Model - including Body-Mind-Spirit (BMS). You will go through a leadership exercise that will help you gain awareness of the close connection between these three dimensions and their impact on your personal leadership style Self-assessments to assess yourself and your leadership impact: Leadership 360°, MSQ and FIRO-B Introduction and objectives of the DTF Model – Do, Think, Feel – helping you to reflect and journal your experience and learning journey Practical Application of the Leadership Model. The whole group will put the learnings into practice through group exercises, role plays, and a team building evening exercise Building my Leadership Brand. You will complete your learning journal and development plan that you will implement back in the workplace [-]

Negotiating Effectively

Campus Full time 3 days March 2017 Belgium Brussels France Paris + 2 more

This workshop provides you with the negotiation skills to deal with business situations – from everyday negotiation situations to more complex deal-making – and to get better results in every situation. [+]

Mid-level Managers WHY attend this programme? This workshop provides you with the negotiation skills to deal with business situations – from everyday negotiation situations to more complex deal-making – and to get better results in every situation. This is a core skill for any management career. WHO should attend? This workshop is intended for experienced managers of every function, both line and support, who recognize the need to negotiate their way to achieving objectives in today's complex organizations. Participants should already have a basic level of negotiation skill to get the most out of this workshop. HOW will you benefit? As a result of participating on this workshop, you will be better able to influence the world around you and come to workable deals that lead to better business value for everyone involved. WHAT will you learn and practice? The workshop will be largely practice-oriented. You'll be able to practice the techniques in engaging role plays and business simulations, with feedback from your facilitators and fellow participants on your effectiveness. Day 1 Quick review of the basics Just to make sure everyone is on the same page, we’ll review Skills and competencies of a good negotiator Different types of negotiation situation Basic concepts (win-win vs. win-lose, BATNA, ZOPA, etc) Evaluating the situation: when to negotiate and when not The Negotiation Process You know negotiation is a process, but it’s easy to lose sight of the different stages and techniques for each stage when you’re in the heat of the discussion. We’ll look at the challenges of each stage, what tends to go wrong and best practice in setting it right. Stage 1: Setting goals Stage 2: Research interests and alternatives of both parties Stage 3: Plan strategy Stage 4: Exchanging information Stage 5: Opening the negotiation Stage 6: Bargaining to create highest value Stage 7: Closing with real commitment to the deal Day 2 Negotiation Strategy and Techniques You’ll go more into depth in setting the right negotiation strategy in line with the goal you want to achieve and the context in which you are dealing. Negotiating/conflict handling styles - you vs. others and how the styles interact Choosing a negotiation style appropriate for the situation Creative bargaining – identifying opportunities for win-win Negotiation tactics and techniques for different situations (strong hand, weak hand, etc) Cross-cultural negotiations Defending yourself against high-pressure negotiation tactics Team negotiation exercise Day 3 Handling Yourself in a Negotiation One of the most daunting aspects of negotiation is managing the relationship with the other party, managing your emotions and impulses, and steadily working toward the goal. Through some theory and more practical application you will learn: Assertiveness and conflict management skills Managing the relationship Managing your emotions and behaviour, and keeping everyone focused on positive outcomes throughout the negotiation process Building credibility and reputation for fair dealing Different schools of ethics Complex, multi-party negotiation exercise [-]

Project Management Fundamentals

Campus Full time 3 days January 2017 Belgium Brussels Spain Barcelona + 2 more

Imagine you get assigned to manage a project or participate in a project as a team member. You have heard a lot and may have read-up on project management but feel uncertain about how to structure the project, [+]

Mid-level Managers WHY attend this programme? Imagine you get assigned to manage a project or participate in a project as a team member. You have heard a lot and may have read-up on project management but feel uncertain about how to structure the project, how to plan it effectively or how to take control over its implementation. Alternatively you may find yourself in project teams wondering (i) what exactly do people mean by ‘scope, schedule, cost and quality’, (ii) how do you measure success against those factors and (iii) how can you establish and deliver the expectations that have been set. In a world of continuous innovation and rapid change, where projects are increasingly viewed as “business-as-usual”, MCE’s new “Project Management Fundamentals®” equips you with: the language and skill-set of project management the competence to work effectively with project teams the awareness of team dynamics so you can get the best out of yourself and your project team members WHO should attend? Anyone working in projects who: has no project management experience and is being asked to coordinate project work may have experience but hasn’t had formal training in project management isn’t certified as a project manager wishes to adopt a framework for organising their approach to managing projects HOW will you benefit? Programme Objectives After participating in this programme, you will be better able to: Apply the “Best Practices” of project management Be able to effectively define a project and successfully participate in its initiation Create realistic project plans Identify and manage project requirements, risks and stakeholders Use the key elements of those project plans to successfully implement projects Contribute in the monitoring and controlling of projects during their execution Close projects and contribute in identifying lessons learned Work more effectively in project teams WHAT will you learn and practice? Day 1 Introductions Introduction to Project Management Initiating the Project Project Organisation & Stakeholders: Workshop I: Stakeholders and their Requirements Effective Planning – Project Scope: Workshop II: Creating a Project Charter Effective Planning - Work Breakdown Summary of the Day: Learning Log Completion Day 2 Previous day Learning Logs review: Workshop III: Creating the WBS Effective Planning – Schedule and Budget: Workshop IV: Scheduling and Budgeting Managing Risks: Workshop V: Risk Identification Executing and Controlling the project Summary of the Day: Learning Log Completion Day 3 Previous day Learning Logs review: Workshop V: Project Control Defining Project Quality Project Communications and Reporting: Workshop VI: Workshop on Communications Working with Teams Workshop VII: Workshop on Team Work Closing the Project Summary of the training: Learning Log Completion and next steps Programme Exercises, Activities, Case Studies Exercises and activities Open discussions during the session to connect content with participants’ experiences and to ground content in actual practice - before each new section of the course and before each exercise Small-group exercises with clear instructions and timetabled into the course – as a “first practice” for participants to identify how to put learned concepts into practice. Case studies A project management ‘case study’ to run through the full programme that includes an application exercise for each PM skill-set, including team management. Tools, Instruments and Assessments Pre Undertake a self-paced interactive learning module that captures the entire course in less than 12 slides or an interactive eLearning package of the overall PM framework – accessed via the LMS (learning management system) – that participants will complete in advance of the F2F session Complete a manager and participant questionnaire – pre (one month before) and post (three months following attendance) – to assess skills in each of the ten skills sets Scope a ‘personal case’ – a ½ A4 answering 5-7 questions that describes a real situation you have experienced or are experiencing and which the course will help you address. This will be your first point of application for learning from the programme Read: A simple (not simplistic) PM article that will be referenced during the session During An introductory PM ‘project management case’ to which participants, working in small groups, apply the learning Organise a group dinner on first day of the course, hosted by the course faculty and MCE course project manager, to enhance the participant experience, build the participant network, encourage deeper learning during the session and gain commitment to the post-course conference calls Post A manager and participant questionnaire – pre (one month before) and post (three months following attendance) – to assess skills learnt in the course, including the ten PM skills sets Recommended: Two participant calls, 3 and 6 months following the session, to encourage and review application of learning, to share successes, to seek collegial support, to build a community of practice. These will be self-managed by participants Tweet messages from MCE faculty every two weeks for two months. [-]

Strategic Leadership for Senior Managers

Campus Full time 4 days March 2017 Belgium Brussels

You are facing a leadership challenge. Your organization has to make strategic adjustments, or perhaps adopt a new strategic direction, and that means change for a lot of people. [+]

Senior Managers WHY attend this programme? You are facing a leadership challenge. Your organization has to make strategic adjustments, or perhaps adopt a new strategic direction, and that means change for a lot of people. You are not sure how you are going to get people across the organization to act together in function of the strategy and achieve the goals. What should you as a leader do to align your people, get their buy-in, get the strategy implemented, and reinforce the attitudes and behaviors that contribute to flawless execution? WHO should attend? Senior executives who lead change and strategy implementation in their companies. They must align multiple levels, divisions and locations to achieve strategic objectives. HOW will you benefit? As a result of participating in this workshop, you will be better able to lead strategy implementation and change. You will have a plan for aligning your people to deliver on your customer value proposition. WHAT will you learn and practice? This is a flexible workshop, continuously updated as business trends change, and adjusted to the concerns of each participant group. Time will be set aside every day for peer-to-peer coaching, where participants can share challenges and experiences. Many participants have gained valuable solutions to difficult problems by this method. Before the workshop, you will: Complete some background reading on the key concepts Prepare a very short case study about a real leadership situation and come to the workshop prepared to discuss it Gather any leadership or behavioral feedback you have received in your company You will use these to help you think about your leadership action plan Module 1 - Start with a Clear Strategy This module is about setting the context for leadership. Topics include: Global trends: The world is changing, what changes do you have to manage? Elements of a clear strategy Customer Value Proposition at the centre of mission, vision, and strategy How do your customers experience your company, and why is this? Implications of the Customer Value Proposition for leadership – the MCE Leadership for Strategy Implementation Model Creating a clear strategy implementation plan – the “Strategy House” Making your strategy crystal clear and communicating it in a way people can understand, buy into, and know what to do Segmenting your stakeholders and tailoring your strategy communication Module 2 - Align Processes and People to Strategy You will look at the hard systems in the company that influence people’s beliefs and behaviour. When the strategy changes, these things have to change too in support of the strategy; otherwise, you won’t get the change in behaviour you want. What helps people to act in support of the strategy, and what blocks them, or encourages them to do something else? What can you do about it? Performance metrics Setting the right KPIs Cascading objectives Performance management systems Individual performance management Aligning compensation and reward systems Processes and Structure Best structures for different strategies Different business process methodologies Business process improvement Keeping things simple Using the Net Promoter Score to measure customer loyalty – a key performance measure and driver of process improvement to deliver value to the customer Applying to your own situation Module 3 - You as Leader You will focus more on the “soft systems” in the company – how do values, behaviour and culture help or hurt strategy implementation? What is your personal style and how can you use it to align your people? Talent, competencies, and mindsets needed for different strategies New strategy implementation as a change management programme The role of the top team in setting the example Building coalitions for change Your leadership style and behavior Exemplary leadership practices Motivating diverse teams and organizations Module 4 - Getting into Action You will compile your learning into a personal action plan for implementation on your return, informed by feedback from the workshop facilitator and from your peers. Practice communicating your implementation plan as you would to your staff How to make strategy actionable Managing complexity, scale and pace Managing multiple projects and setting priorities Managing risks to implementation [-]


MCE 3 Leadership Focus Areas

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MCE Learning Journey