WSQ Certificate in Retail Operations

No doubt, disruptive technologies have brought about necessary transformations for businesses to thrive in this digital age. The human element will remain to be an integral part of the retail landscape. This has given rise to 'New Retail' - an integral part of the retail landscape. This has given rise to 'New Retail' - an integration of offline and online platforms by leveraging data technology to help retailers detect consumer behaviour and preferences to provide a more meaningful customer experience. This means that today's Retail Associates are no longer just service personnel but need to engage, communicate, connect and provide solutions to customers. Associates need to be resilient and adaptable to new challenges and expectations in the digital environment while enhancing and delivering exceptional customer experience.