Banking Operations Excellence

This course shows why and how processes, process design and strategy should continuously be aligned. It demonstrates how innovation is a key factor in banking operations.

This course explains why banks have to adapt to the new world of finance.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Banking Operations – Process Governance

The opportunities for improvement

Continuous improvement tools

The cost imperative

Process performance indicators

Banking Operations – The Role of Innovation

Key concepts in innovation

Recent innovations in banking

Product innovation

Agile design thinking

Online Banking

Trends that will change the banking industry

The growth of “non-traditional” banks

Green Finance

Fintech

Agile Banking

Agile operating models

Agile working in a bank

The Agile transformation

Course Review

Summary and recap of key learning objectives

Action Planning

Target Audience

This course is suitable for:

• Managers who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
• Those who wish to gain a more comprehensive insight into banking operations.

Learning Outcomes

Upon completion of this course, you will:

• Learn how strategy is executed through effective and efficient processes.
• Examine why innovation is so valuable to banks.
• Understand the key drivers of the new world of banking.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.