Advanced Management Skills Essentials

This management essentials course will help grow your managerial aptitude and skills through an interactive approach. By attending this course, you'll learn to identify problems and classify them in priority areas by creating solutions. Then though comparative analysis you will support and construct management processes that will drive productivity and deliver results.

Excel your management skills by improving your competency and effectiveness and motivating your team to succeed and deliver. Develop your interpersonal communication skills and encourage intra-personal self awareness in yourself and others. Learn to supportively influence while managing tasks and issues. Build and strengthen well performing and committed teams.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Defining the Modern Manager

• Who is the Modern Manager
• Codes of Professionalism
• Applied Management Theory
• Championing Policies and Procedures

Effective Delegation

• Setting Precision Tasks
• Key Performance Indicators and SLA’s
• Delivering Clear Guidance and Instruction

Communication and Interpersonal Skills Masterclass

• Mastering Body Language
• Tonality and Communication Content
• Semiotics and Semantics

Delivering Empowering Feedback

• How to Give Feedback
• Mapping Feedback to Career Path
• Resistance Handling During Feedback

Creative Problem-Solving Skills

• Creativity vs Innovation
• Problems to Solutions
• Myths of Creativity
• Lateral Thinking Skills

Coordinating Effective Teams

• Resource Planning Skills
• Team Formations Models
• Troubleshoot Team Issues
• Teambuilding and Creating Trust

Conflict Management

• Handling Internal/External Conflicts
• Rage, Resistance and Reason
• Arbitration and Mediation Skills
• The 5-stages of Conflict

Managing Remote Teams

• Tips in Managing Remote Teams
• Best Practice in Conference Meeting Technology
• Visibility and Trust of Remote Teams

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• High Performance Employees moving into Management.
• Senior and Mid-level Managers.
• Team Leaders and Line Managers.
• Heads of Departments

Learning Outcomes

Upon completion of this course, you will be able to:

• Develop a high standard of professional management skills to raise the bar.
• Improve the correct process of delegation in order to meet departmental and development goals.
• Master communication skills to develop empathy, inclusiveness and managerial influence.
• Troubleshoot recurring problems in order to achieve the full potential of departments.
• Align teams with proportionate attention on talent and skill development.
• Resolve conflicts in order to improve workplace relations and job focus.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.