Advanced Management Excellence for Executive Personal Assistants

The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.

This course is designed to give you a mix of tools and knowledge to be a top performer when working amongst C-Suite Executives.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Written Communication

• Report writing
• Business letters, emails and memos
• Writing aids and templates
• Writing online content including social media

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Effective Video Communication

• Understanding video technologies
• Lights, sound and camera
• Environment and background
• Creating a professional appearance

Introduction to Strategic Thinking

• What is Strategic Thinking?
• The importance of strategy to an organization
• Linking Strategic planning and decision-making
• Different types and characteristics of strategy

Introduction to Leadership

• Leadership vs management
• Classic leadership styles and leadership strategies
• Authentic leadership
• Values and ethical leadership

Introduction to Emotional Intelligence

• What is Emotional Intelligence (EI)?
• The nature of intelligence
• Approach to EI
• EI’s “dark side”

Improve your Performance through Self-Awareness

• The importance of self awareness
• Self awareness and performance
• Personality types – who am I?

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this course, you will be able to:

• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.
• Understand to importance of strategic thinking in executive decision-making.
• Develop your innate leadership potential and skills.
• Appreciate the role of emotional intelligence in managing people more effectively.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.