Diploma in Office Administration – Health Services
Toronto, Canada
DURATION
2 Years
LANGUAGES
English
PACE
Full time
APPLICATION DEADLINE
Request application deadline
EARLIEST START DATE
Jan 2025
TUITION FEES
CAD 18,111 / per year
STUDY FORMAT
On-Campus
Introduction
Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.
Some of the practical and technical skills include:
- computer applications and software
- medical terminology and anatomy
- transcription
- administrative and clinical office procedures
- billing for medical office settings
- health care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Your Field Education Options
During semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).
While off-site, students will observe, shadow, and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.
Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking, and problem-solving skills.
Requirements for successful completion of work placement include a demonstration of work readiness behavior through exemplary attendance and punctuality as well as professional conduct and attire.
Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics, and diagnostic facilities.
Students have had placements in diverse areas such as family practice, medical and surgical specialties, physiotherapy sports medicine specialists, chiropractors, and midwifery.
Admissions
Scholarships and Funding
Scholarships for international students at George Brown College are generally in-program awards based on students’ academic performance (and other criteria) at George Brown College after the beginning of the academic program.
Curriculum
Required Courses
| Semester 1 | Semester 2 |
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| Semester 3 | Semester 4 |
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**Based on the results of your placement test, you may be required to take COMM 1000 Introduction to College Communication before progressing to COMM 1007. COMM 1000 does not count as a course required for graduation, and you will be charged for this extra course.
Program Outcome
The graduate demonstrates the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Program Tuition Fee
Career Opportunities
Your Career
As a graduate you can become a vital member of a health care team in a variety of positions including, but not limited to:
- Receptionist
- Clerical assistant
- Office administrator
- Hospital unit clerk
There is a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:
- Doctors' offices
- Clinics
- Hospitals
- Pharmaceutical companies
- Government agencies
- Medical organizations