Diploma in Hospitality – Hotel Operations Management
Toronto, Canada
DURATION
2 Years
LANGUAGES
English
PACE
Full time
APPLICATION DEADLINE
Request application deadline
EARLIEST START DATE
Jan 2025
TUITION FEES
CAD 19,017 / per year
STUDY FORMAT
On-Campus
Introduction
Located in the heart of downtown Toronto, George Brown puts you at the center of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.
Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:
- Front office
- Food and beverage
- Marketing and sales
- Conferences and catering
You will receive industry certification in food safety, responsible alcohol beverage service, and first aid (CPR).
As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed hotel operations work experience opportunities that they believe will provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.
To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe. (Available once International travel returns)
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry is seeking in today’s competitive environment.
Graduates gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service, and first aid (CPR).
This program allows you to switch into any of our hospitality and tourism management programs by your second year, should your hospitality area of interest change. As well, we know life can be full of unexpected events; should you not be able to complete your final year of study, our common first year model makes you eligible to graduate with a 1-year certificate in Hospitality Services (H101).
Admissions
Scholarships and Funding
Scholarships for international students at George Brown College are generally in-program awards based on students’ academic performance (and other criteria) at George Brown College after the beginning of the academic program.
Curriculum
Required Courses
| Semester 1 | Semester 2 |
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| Semester 3 | Semester 4 |
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* 7-week course
** Based on the results of your placement test, you may be required to take COMM 1000 Introduction to College Communication. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1000 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses.
Program Outcome
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills, and product knowledge to promote and sell hospitality services, products, and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial, and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behavior, labor relations, employment standards, and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products, and guest experiences by using and promoting ethical behavior and best practices of corporate social responsibility and environmental sustainability.
Program Tuition Fee
Career Opportunities
Your Career
With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centers, entertainment complexes, clubs, bed and breakfasts, catering companies, and conference services.
Future Study Options
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program coordinator about articulation options.