Diploma in Computer Systems Technician

If you’re interested in embarking on an in-demand, technology career and want to learn what it takes to provide enterprise-level front-line support, enroll in Fanshawe’s Computer Systems Technician IT program. This diploma will help develop your skills in order to manage and support users while supporting and liaising with other members of an IS team.

Your Learning Experience

A Computer Systems Technician diploma will provide you with intermediate knowledge and experience to support a multivendor environment, including:

• Operating systems such as Windows and Linux
• Networking - switching, routing, WAN, wireless, VoIP
• Security - firewalls, securing networks and operating systems
• Webservers
• Database servers
• Service desk management
• Disaster recovery strategies

In addition to your newly acquired technical skillset, you’ll have the opportunity to gain excellent communication, problem-solving, and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skill sets are in demand and necessary to support the complex, multi-vendor information systems of today.

Upon successfully completing the Computer Systems Technician IT program, graduates will have the knowledge to explore several industry certifications, including Cisco Certified Network Associate (CCNA) and others offered for Linux.

The Computer Systems Technician program is a two-year accredited Ontario College Diploma program that provides comprehensive training for students wishing to work in the high-demand areas of client, server, application, network, and security support. This program provides students with the ability to think critically, solve problems and acquire new skills quickly.

Under the guidance of expert faculty, combined with the use of leading-edge labs, the program emphasizes the configuration, troubleshooting, and support, as well as the hands-on support of networking, security, VoIP, workstation, and operating systems technologies.

Instruction in communication and interpersonal skills prepares the student to effectively interact with all levels of users in both oral and written mediums.

1. Identify, analyze, develop, implement, verify, and document the requirements for a computing environment;
2. Contribute to the diagnostics, troubleshooting, documenting, and monitoring of technical problems using appropriate methodologies and tools;
3. Implement and maintain secure computing environments;
4. Implement robust computing system solutions through validation testing that aligns with industry best practices;
5. Communicate and collaborate with team members and stakeholders to ensure effective working relationships;
6. Select and apply strategies for personal and professional development to enhance work performance;
7. Apply project management principles and tools when working on projects within a computing environment;
8. Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems;
9. Assist with the implementation of computer systems and cloud solutions;
10. Install, configure, troubleshoot, maintain, upgrade, and decommission computing system infrastructures;
11. Automate routine tasks using scripting tools and programming languages;
12. Install and monitor a database management system in response to specified requirements;
13. Provide technical support for computing system infrastructures that aligns with industry best practice.

Courses

Level 1

Take all of the following Mandatory Courses:

Group 1

• BUSI-1156 ---- Strategies for Success
• INFO-1280 ---- Network-Fundamentals
• INFO-1248 ---- Data Centre Infrastructure
• INFO-1291 ---- Database-Fundamentals
• INFO-1292 ---- MS Applications for IT
• INFO-1246 ---- Operating Systems-Windows 1

Group 2

TAKE WRIT-1043 OR WRIT-1034

• WRIT-1043 ---- Reason and Writing 1 for IT
• WRIT-1034 ---- Reason and Writing 1-EAP

Level 2

Take all of the following Mandatory Courses:

• INFO-3176 ---- Network-Routing and Switching
• MGMT-3052 ---- Understanding Workplace Behaviours
• INFO-1167 ---- Business At the Speed of Light
• INFO-3148 ---- Operating Systems-Windows 2
• INFO-1249 ---- Programming Fundamentals
• SRTY-1023 ---- Security-Fundamentals

Level 3

Take all of the following Mandatory Courses:

• INFO-3180 ---- Network-Enterprise Technologies
• COMM-3077 ---- Communications for IT
• INFO-3152 ---- Automation for Information Systems
• INFO-3179 ---- Operating Systems-Windows 3
• INFO-3151 ---- Service Desk and User Support
• INFO-3182 ---- Operating Systems-Linux

Level 4

Gen Ed - Take a 3-credit General Education elective course

Take all of the following Mandatory Courses:

Group 1

• MGMT-3036 ---- Professional Development-Career Planning
• INFO-3178 ---- Network-VoIP Operations
• SRTY-3010 ---- Security-Supporting the Edge
• INFO-3153 ---- Business Continuity and Disaster Recovery

Group 2

Take INFO-5152 OR INNV-1001

• INFO-5152 ---- Technical Projects
• INNV-1001 ---- Innovation Applications

General Education - Electives

Take 3 General Education Credits - Normally taken in Level 4

Program Residency

Students Must Complete a Minimum of 21 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program

Graduates of Fanshawe’s Computer Systems Technician program will be able to provide front-line systems and network technical support to a variety of industries. Many career opportunities can be explored, including:

• computer system technician
• systems analyst
• network analyst
• technical analyst
• help/service desk analyst
• call center support
• field service technician

Here are some examples of career opportunities for graduates of Fanshawe’s Computer Systems Technician program:

Desktop Technician

Support the deployment, decommission, and asset tracking of computer or computer-related equipment and components.

Computer Support Specialist

Install, configure, and update hardware and software, as well as fix any issues related to the equipment.

Network and Systems Administrator

Deploy, maintain, optimize, and troubleshoot networks and systems.