College Certificate in 911 and Public Safety Communications
Online Canada
DURATION
36 Weeks
LANGUAGES
English
PACE
Full time
APPLICATION DEADLINE
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EARLIEST START DATE
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TUITION FEES
CAD 16,191 *
STUDY FORMAT
On-Campus
* international students | CAD 4,102.63 canadian students
Introduction
Emergency communications professionals, including 911 dispatchers, provide a calm and reassuring presence to those experiencing a crisis and serve as a vital link in relaying information to police, fire and paramedics. Fanshawe’s 911 and Public Safety Communications one-year program provides students with the foundational knowledge and specialized communication skills required to work in the highly demanding and unpredictable field of public safety communications.
Your Learning Experience
In-Line with Current Industry Standards, This One-Year Certificate Program Features a Hands-On and Comprehensive Curriculum Covering Crisis Communications, Incident Management, Applicable Legislation and Personal Health and Wellness. You Will Get Comfortable Using State-Of-The-Art Intergraph® Computer-Aided Dispatch (cad) Software While Processing and Dispatching Simulated Emergency Calls in Our Realistic Emergency Telecommunications Lab. You’ll Also Have the Opportunity to Complete Your Learning with A Six-Week Placement in The Spring Semester.
Applicants must complete Workplace Hazardous Materials Information System (WHMIS) certification before the start of the field placement component of the program (approximately Week 2). It is recommended that applicants have previous keyboarding experience as students are required to meet a keyboarding competency of 40 words per minute to complete the program.
Placement agencies reserve the right to conduct criminal records and/or background checks before allowing a student to participate in a field placement with the agency. They also reserve the right to deny a student access to a field placement and not disclose the reason(s) for denying access to their facility. Students who are unable to pass a Criminal Record and Judicial Matters Check (CRJMC) sector check will be denied access to field placement and will receive a failing grade in the Field Experience course.
Admissions
Curriculum
Level 1
Take all of the following mandatory courses:
- Public safety communications
- Call Processing & Procedure-Intro
- Legal Issues & Documentation
- Public Safety Communications Technology
- Interpersonal Communications
- Health & Wellness 1
- Pre-Hospital Care & Medical Terminology
- Field Observation 1
Level 2
Take all of the following mandatory courses:
- Emergency planning & management
- EMS Call Processing
- Fire Call Processing
- Law Enforcement Call Processing
- Crisis Communications
- Stress Management & Resiliency
- Ethics & Professional Preparation
- Field Observation 2
Level 3
- Take all of the following mandatory courses:
- Field placement
Program Residency
Students Must Complete a Minimum of 10 credits in the Program at Fanshawe to meet the Program Residency requirement and Graduate from this Program.
Program Outcome
- Process emergency calls by policies, procedures and quality assurance practices;
- Demonstrate professional communication skills in the processing of emergency calls;
- Use emergency telecommunications systems and applications to process emergency calls and conduct basic troubleshooting as necessary;
- Apply crisis management techniques when processing emergency calls to ensure a rapid and adequate response to the event while maintaining clear lines of reporting and communication;
- Prepare and maintain documentation (e.g., reports, notes) that meets professional standards for emergency services;
- Apply strategies to manage personal health and wellness within an emergency services environment;
- Apply knowledge of legislation, legal issues and ethics within the execution of duties of an emergency telecommunicator;
- Relate the functions, concepts and principles of the incident management system to the role of the emergency telecommunicator to facilitate effective communication;
- Process calls in compliance with the industry standards for police, fire and medical emergencies;
- Apply map reading skills using available physical and digital resources to provide navigational direction to emergency responders.
Program Tuition Fee
Career Opportunities
Fanshawe’s 911 and Public Safety Communications program provides the academic and practical skills needed to work in the highly demanding and dynamic emergency services (e.g., police, fire, and emergency medical services) and related fields.
Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s 911 and Public Safety Communications program:
Police Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy police emergency services.
Fire Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy fire emergency services.
Ambulance Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy medical emergency services.
Security Operator
Monitor alarms and provide communication services to maintain the security and safety of people and buildings.
Logistics Operator
Provide planning and communications services for trucking, towing or transfer services.
Army Communication and Information Systems
Provide fast and reliable wired and wireless communication and information systems using leading-edge voice and data systems.