- Course Code: OPM103
- Duration: 2 weeks
- Fee: £4045
- What is process design?
- Objectives of process design
- The effect of volume and variety on process design
- Designing processes in detail
Layout and Flow
- The influence of layout on performance
- Basic layout types used in operations
- The effect of the appearance of an operation on its performance
- The design of each basic layout type in detail
- What is process technology?
- What operations managers need to know about process technology
- Evaluating process technologies
- Implementing process technologies
People in Operations
- The importance of people in operations management
- Operations managers’ contribution to human resource strategy
- Organising the operations function
- Designing jobs
- Allocating work times
Planning and Control
- What is planning and control?
- The difference between planning and control
- The effect of supply and demand on planning and control
- The activities of planning and control
- Measuring demand and capacity
- Setting the operation’s base capacity
- Ways of coping with mismatches between demand and capacity
- How operations understand the consequences of their capacity decision
Supply Chain Management
- How supply chains compete
- Managing relationships in supply chains
- Managing the supply side
- Managing the demand side
- The dynamics of supply chains
- Why should there be any inventory?
- Order quantity – the volume decision
- When to place an order – the timing decision
- Controlling inventory
Planning and Control Systems
- What are the planning and control systems?
- ERP and how it developed into the most common planning and control system
- Implementing planning and control systems
Materials Requirements Planning (MRP)
- Master production schedule
- The bill of materials (BOM)
- Inventory records
- The MRP netting process
- MRP capacity checks
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Senior operations executives, officers, and staff
- Those who wish to learn how to design an operation’s resources and processes.
- Those who wish to learn how to plan and control the delivery of the operations process.
Upon completion of this operations manager training course, you will be able to understand:
- Various types of process, and how these ‘building blocks’ of operations are designed.
- How different ways of arranging physical facilities affect the nature of flow through the operation.
- How the effectiveness of operations is influenced by the fast-moving development in process technology.
- The elements of human resource management that are traditionally seen as being directly within the sphere of operations management.
- How operations organize the delivering of their products and services on an ongoing basis so that customers’ demands are satisfied.
- How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
- How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.
- How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.
- How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.
- Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.
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Last updated September 22, 2018
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