Seminar on Multigenerational Leadership

General

4 locations available

Program Description

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objective

Develop capacities as a leader of multigenerational talent, facilitating collaborative work and change management, thus innovating its management as a leader that grows through making others grow.

Benefits of the program:

  • Understand the characteristics that distinguish different generations in a work environment and have knowledge to promote and innovate their management as a leader in multigenerational talent.
  • Recognize in the organization areas of opportunity that will allow the integration and development of multigenerational, flexible, interconnected and committed work teams to generate results.
  • Promote synergy among all staff as part of the work culture.

Addressed to:

Leaders that within an organization face the challenge of aligning different generations of talent to work as a team generating synergy.

Content of the program

The Seminar on Multigenerational Leadership consists of five modules , totaling 64 hours of study in total.

Module 1. Development of collaborators in multigenerational environments (12 hours)

goals

  • Identify the differences between the various generations that currently coexist in the organizational environment.
  • Identify the characteristics of the modern apprentice to design multigenerational work schemes that facilitate talent development and improve efficiency in the processes of attracting and retaining talent.

1. Multigenerational organizations

  • Introduction to the topic: Multigenerational organizations
  • Myths about age and organizations
  • Generational descriptors
  • The modern apprentice

2. Talent attraction

  • Multigenerational work schemes
  • Attraction
  • Selection
  • Hiring

3. Talent development

  • Strengths and generational opportunities
  • The manager as an immediate trainer: orientation and correction techniques
  • Techniques to delegate effectively

4. Motivation and retention of talent

  • Motivation in a multigenerational organization
  • Aspects for multigenerational retention

Module 2. Strategy alignment with meaning (12 hours)

goals

• Understand the elements of meaningful work as well as the strengths of character as a tool for better service and better understanding of customer value.

1. Introduction

  • The era of purpose
  • Purpose versus meaning

2. Alignment meaning, pleasure and competence

  • Meaning
  • Positive emotions: pleasure
  • Competition (flow)

3. Elements of meaning

  • Transcendence
  • Gratitude
  • Service

4. Strengths: service and customer focus

  • Introduction to the topic (internal and external clients)
  • Strengths of character as a tool for better service
  • Customer value
  • Neuroscience: the future of service

Module 3. Effective Communication (16 hours)

goals

  • Improve verbal and nonverbal communication between employees

1. Interpersonal communication in the organization

  • Purpose of interpersonal communication and levels of interaction
  • Active and empathetic listening
  • The importance of organizational communication
  • Verbal communication (language ontology)

2. The crucial conversation

  • Types of conversationalists and stages in the conversation
  • Positive conversational habits
  • Messages that obstruct and facilitate dialogue
  • Stages of the crucial conversation

3. Assertiveness in the organization

  • Assertiveness concept
  • Assertiveness model and assertive techniques

4. Feedback, conflict and trust

  • Attitude, friction, conflict and perception
  • How to praise and correct the work of a collaborator?

Module 4. Collaborative Work (12 hours)

goals

  • Strengthen efficient collaborative work.
  • Manage collaborative work in the team.

1. Introduction

  • Basic concepts
  • Virtual teams
  • High performance teams
  • Characteristics of high performance teams

2. Collaboration development

  • Paradigm in collaboration
  • Equipment life cycle
  • Socio-affective processes

3. Collaborative work management

  • The role of the leader in collaborative work
  • Diversity management in collaborative work
  • Trust
  • Discipline
  • Collaborative Work Administration

4. Elements of collaborative work

  • Social skills
  • Encouraging interaction
  • Positive interdependence
  • Individual responsibility
  • Group processing
  • Strengthen efficient collaborative work.
  • Manage collaborative work in the team.

Module 5. Leadership Towards Human Flowering (12 hours)

goals

Generate the commitment and recognition of employees with the orientation of leadership towards the person.

1. Commitment

  • Theories of motivation
  • Elements of motivation: hygienic needs, safety, affiliation, recognition and self-realization
  • Elements of the commitment: values, desire to remain, prescription, extra-role behavior
  • Commitment and results

2. Measurement of commitment

  • Gallup Q12 Index
  • The commitment in the organizational climate survey

3. Generation of organizational commitment

  • The commitment begins with oneself
  • The commitment as a survival strategy
  • Results Orientation
Last updated Dec 2019

About the School

El Tecnológico de Monterrey es una institución de carácter privado, sin fines de lucro, independiente y ajena a partidos políticos y religiosos. Fue fundado en 1943 gracias a la visión del empresario ... Read More

El Tecnológico de Monterrey es una institución de carácter privado, sin fines de lucro, independiente y ajena a partidos políticos y religiosos. Fue fundado en 1943 gracias a la visión del empresario mexicano Eugenio Garza Sada. Su labor es apoyada por asociaciones civiles integradas por destacados líderes de todo el país, comprometidos con la calidad de la educación superior y con el desarrollo de México. Read less
Monterrey , Buenavista , Mexico City , Zapopan , Puebla City , Mexico City , Santiago de Querétaro , Mexico City , Tampico , San Luis Potosi , Ciudad Juarez , Leon , Saltillo , Cuernavaca , Toluca , Chihuahua , Aguascalientes , Culiacán , Hermosillo , Tijuana , Morelia , Torreón , Cancún , Heroica Veracruz , Ciudad Obregón , Pachuca , Reynosa , Irapuato , Mexicali , Mérida , Oaxaca , Villahermosa , Nogales , Campeche , Mexico City + 34 More Less