objective

Develop interpersonal communication skills and techniques to make efficient the transmission and reception of messages; managing assertiveness and feedback.


Benefits of the program

  • Acquire the competence to communicate your messages with greater clarity, efficiency and assertiveness.
  • Strengthens communication capacity among peers, subordinates and superiors.
  • It emits clear and coherent messages reinforcing your capacity for verbal communication knowing the power of body language.
  • It offers effective feedback to your collaborators and peers, both to praise and to point out an area of ​​opportunity.


Addressed to

Executives, middle managers, administrators and the general public.


Content of the program

Seminar of 1 module that totals 24 hours of study in total.

Module 1. Strategies for an Effective Communication (24 hours)

Develop communication skills and techniques to make efficient the transmission and reception of messages.

  • Human communication
    • Interpersonal communication concepts
    • Communication model
    • Types and levels of interaction
    • Types of messages
    • Purpose of interpersonal communication
  • The verbal language
  • The verbal language
  • Speech planning
  • The central idea
  • The verbal supports
  • The development of speech
  • Non-verbal language
  • Credibility
  • The voice
  • Gestural language
  • Body language
  • Crucial conversations and active listening
  • Definition of a crucial conversation
  • Learn to recognize a crucial conversation
  • Steps of a crucial conversation
  • Active and empathetic listening and its benefits
  • Feedback
  • Communication barriers
  • Trust and Rapport
  • Knowing praise
  • Strategies for feedback
  • Assertiveness
  • What is assertiveness?
  • Characteristics of assertive people
  • Assertive process
  • Assertive techniques
Program taught in:
Spanish

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Last updated October 25, 2018
This course is Campus based
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Duration
24 hours
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Price
11,300 MXN
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