Seminar on Strategies for Effective Communication

General

2 locations available

Program Description

objective

Develop interpersonal communication skills and techniques to make efficient the transmission and reception of messages; managing assertiveness and feedback.


Benefits of the program

  • Acquire the competence to communicate your messages with greater clarity, efficiency and assertiveness.
  • Strengthens communication capacity among peers, subordinates and superiors.
  • It emits clear and coherent messages reinforcing your capacity for verbal communication knowing the power of body language.
  • It offers effective feedback to your collaborators and peers, both to praise and to point out an area of ​​opportunity.


Addressed to

Executives, middle managers, administrators and the general public.


Content of the program

Seminar of 1 module that totals 24 hours of study in total.

Module 1. Strategies for an Effective Communication (24 hours)

Develop communication skills and techniques to make efficient the transmission and reception of messages.

  • Human communication
    • Interpersonal communication concepts
    • Communication model
    • Types and levels of interaction
    • Types of messages
    • Purpose of interpersonal communication
  • The verbal language
  • The verbal language
  • Speech planning
  • The central idea
  • The verbal supports
  • The development of speech
  • Non-verbal language
  • Credibility
  • The voice
  • Gestural language
  • Body language
  • Crucial conversations and active listening
  • Definition of a crucial conversation
  • Learn to recognize a crucial conversation
  • Steps of a crucial conversation
  • Active and empathetic listening and its benefits
  • Feedback
  • Communication barriers
  • Trust and Rapport
  • Knowing praise
  • Strategies for feedback
  • Assertiveness
  • What is assertiveness?
  • Characteristics of assertive people
  • Assertive process
  • Assertive techniques
Last updated Oct 2018

About the School

El Tecnológico de Monterrey es una institución de carácter privado, sin fines de lucro, independiente y ajena a partidos políticos y religiosos. Fue fundado en 1943 gracias a la visión del empresario ... Read More

El Tecnológico de Monterrey es una institución de carácter privado, sin fines de lucro, independiente y ajena a partidos políticos y religiosos. Fue fundado en 1943 gracias a la visión del empresario mexicano Eugenio Garza Sada. Su labor es apoyada por asociaciones civiles integradas por destacados líderes de todo el país, comprometidos con la calidad de la educación superior y con el desarrollo de México. Read less
Monterrey , Buenavista , Mexico City , Zapopan , Puebla City , Mexico City , Santiago de Querétaro , Mexico City , Tampico , San Luis Potosi , Ciudad Juarez , Leon , Saltillo , Cuernavaca , Toluca , Chihuahua , Aguascalientes , Culiacán , Hermosillo , Tijuana , Morelia , Torreón , Cancún , Heroica Veracruz , Ciudad Obregón , Pachuca , Reynosa , Irapuato , Mexicali , Mérida , Oaxaca , Villahermosa , Nogales , Campeche , Mexico City + 34 More Less