Public Sector Management – Directly Management Services

KEY INFORMATION

  • Course Code: PS101A
  • Duration: 1 week
  • Fee: £2645

COURSE OUTLINE

Managing Public Finance

  • A brief history of financial management in government
  • Budgeting at the national level
  • The art of cutting budgets

Managing Performance

  • Why measure and manage performance?
  • The three E’s
  • Education
  • Individuals and organizational performance
  • Performance management and policy evaluation
  • Managerial discretion

E-government

  • The ambition
  • The achievement
  • The challenges

Customer-Citizen Orientation

  • Customers, voters, and citizens
  • Approaches to customer orientation
  • Contradictions in customer-citizen orientation

Audit and Inspection

  • From conformance to performance
  • Audit
  • Children and education
  • Prisons
  • Learning to deal with inspection

Target audience

  • Public service heads, managers, and those who work in some capacity with the public sector.
  • Those employed within the public sector charged with the responsibility of bringing about change so that their organization is more efficient and offers more value for money.
  • Public service executives that understand the need for reform and, as a team, think through the recalibration of the state and its services that this implies.
  • Those who wish to address the ethos, goals, and disciplines of public service and will help to create the means of refashioning and strengthening them.

Learning outcomes

Upon completion of this course, you will be able to understand the management of those services which are provided directly by the public sector – financial management, performance management, information technology, customer-citizen orientation & service design, and audit & inspection.

WHAT IS INCLUDED:

  • 30 hours of classroom-based training
  • Apple iPad
Program taught in:
  • English

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Last updated June 7, 2019
This course is Campus based
Start Date
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Sep 2, 2019
Duration
1 week
Full-time
Price
2,645 GBP
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Sep 2, 2019
End Date
Sep 6, 2019
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Dec 9, 2019
End Date
Dec 13, 2019
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Application deadline
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Sep 2, 2019

Location
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Sep 6, 2019

Dec 9, 2019

Location
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End Date
Dec 13, 2019