Process Mapping and Process Improvement

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Introduction

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls, and people issues. Learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues. Learn to use the sixteen symptoms of a broken process and the five lenses of process analysis to pinpoint those processes in need of immediate attention. Also learn key criteria to prioritize process improvement efforts. Once you have diagnosed your process problem, you will be able to pick the right improvement technique, which may include continuous process improvement, process redesign, six sigma, lean techniques, and reengineering. Practice these techniques on your own real-world processes during the course, and leave with real improvement ideas. By using fundamental design principles, you can create processes that are exceptionally fast, dramatically cheaper, and that produce high quality products or services. Learn to capture process costs, quality costs, cycle, process, wait time, and employee frustrations as part of the diagnosis of processes. By costing out process and quality costs, you will be able to demonstrate to senior management cost savings and return on investment opportunities. Moving to a process focused organization requires both a skill set and mind set. The course will give you the skills you need to enact real process improvement within your organization. You will also be coached in leading and facilitating the mind set that will drive your organization to the next level of performance. Learn how to select, organize, and facilitate process improvement efforts as well as the eight major barriers to process improvement and effective strategies for overcoming these barriers. Finally, information technology is enabling process management in a variety of ways. Complete process documentation can be easily accomplished with modern software programs. More importantly, processes can be simulated to do “what if” analysis and to validate changes in process design. We encourage you to bring your process problems to the seminar and practice the powerful techniques and tools on these processes. Leave with an action plan to fix these processes and then establish an environment of on-going process improvement in your company or organization. Learn How To: Practice and construct a variety of process maps Identify broken processes through 16 telltale symptoms Evaluate current process capability Turn staff frustration into ideas to improve processes, people, and systems Use powerful design principles Eliminate duplication and bureaucracy Gather metrics on cycle, process, and wait time Delve into the details of tasks and procedures to find problems Install and audit process controls for Sarbanes-Oxley compliance Organize your process improvement efforts Target audience This workshop is designed for professionals that want “hands-on” experience in process mapping, improvement, and management such as: Process improvement teams or task forces IT professionals Department heads Quality professionals Operations professionals Managers and supervisors

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