Process Mapping and Process Improvement

General

2 locations available

Program Description

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls, and people issues. Learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

Learn to use the sixteen symptoms of a broken process and the five lenses of process analysis to pinpoint those processes in need of immediate attention. Also learn key criteria to prioritize process improvement efforts.

Once you have diagnosed your process problem, you will be able to pick the right improvement technique, which may include continuous process improvement, process redesign, six sigma, lean techniques, and reengineering. Practice these techniques on your own real-world processes during the course, and leave with real improvement ideas.

By using fundamental design principles, you can create processes that are exceptionally fast, dramatically cheaper, and that produce high quality products or services. Learn to capture process costs, quality costs, cycle, process, wait time, and employee frustrations as part of the diagnosis of processes. By costing out process and quality costs, you will be able to demonstrate to senior management cost savings and return on investment opportunities.

Moving to a process focused organization requires both a skill set and mind set. The course will give you the skills you need to enact real process improvement within your organization. You will also be coached in leading and facilitating the mind set that will drive your organization to the next level of performance. Learn how to select, organize, and facilitate process improvement efforts as well as the eight major barriers to process improvement and effective strategies for overcoming these barriers.

Finally, information technology is enabling process management in a variety of ways. Complete process documentation can be easily accomplished with modern software programs. More importantly, processes can be simulated to do “what if” analysis and to validate changes in process design.

We encourage you to bring your process problems to the seminar and practice the powerful techniques and tools on these processes. Leave with an action plan to fix these processes and then establish an environment of on-going process improvement in your company or organization.

Learn How To:

  • Practice and construct a variety of process maps
  • Identify broken processes through 16 telltale symptoms
  • Evaluate current process capability
  • Turn staff frustration into ideas to improve processes, people, and systems
  • Use powerful design principles
  • Eliminate duplication and bureaucracy
  • Gather metrics on cycle, process, and wait time
  • Delve into the details of tasks and procedures to find problems
  • Install and audit process controls for Sarbanes-Oxley compliance
  • Organize your process improvement efforts

Target audience


This workshop is designed for professionals that want “hands-on” experience in process mapping, improvement, and management such as: Process improvement teams or task forces

IT professionals

Department heads

Quality professionals

Operations professionals

Managers and supervisors


Last updated January 2018

About the School

The College of Business Administration focuses on flexible programs which meet the needs of its students while providing graduates that meet the needs of the business and healthcare communities. To m ... Read More

The College of Business Administration focuses on flexible programs which meet the needs of its students while providing graduates that meet the needs of the business and healthcare communities. To meet the needs of its students and corporate partners, the future employers of TU graduates and the College of Business Administration formed an Executive Advisory Board made up of corporate leaders who serve as a nationwide resource for faculty and students. These top executives provide the college's leadership with personal insight and advice on how successful national and international companies operate, and what kind of business graduates make the grade in their organizations. With their assistance and guidance, the College continues to develop flexible programs that can be modified as new technology and market developments force companies to rethink how they do business. College Highlights The College of Business Administration at The University of Tulsa offers both business and health science degrees. Students can choose from a wide range of degree programs that are flexible enough to be tailored to the interests of the individual student while providing students with the competitive edge needed to succeed in our rapidly changing world. The college provides an atmosphere that encourages individual success and programs that are innovative and revised as employers' needs change. All college programs are fully accredited by the premier accrediting body for each area of study. The college now offers two accredited online masters programs, the Master of Taxation (MTAX) and the MBA Online, as well as a traditional on-campus MBA, a Master of Science in Finance and three joint graduate programs. The Williams Risk Management Center provides our students with a lifelike laboratory (complete with stock ticker boards, extensive financial databases, Bloomberg terminals, computers, and computer software) where students can apply and extend the knowledge they have gained in the classroom. Our internationally recognized faculty is committed to providing their students with the best educational experience possible by sharing their talents, interests, knowledge, and vision with the students in and out of the classroom. Students have many opportunities to participate in research projects. One such opportunity is through the Tulsa Undergraduate Research Challenge (TURC) program. Many student internships are arranged each year. These working programs provide students with the opportunity to gain real-world experience and often lead to permanent employment after graduation. Our low student-faculty ratio of 11-1 and small class sizes (on average 19 students per class) give students an incredible opportunity to work closely with professors and instructors in and out of the classroom. TU is the co-founder of the business enterprise school in Zelenograd, Russia. All business and health science students have opportunities to study abroad and participate in international study experiences. In addition, the college offers an undergraduate International Business and Language degree. To enhance our students' educational experience, as well as build skills and confidence, the College provides labs to enhance student learning. The Student Investment Fund provides students with an opportunity to invest real money in an environment similar to that of an investment management firm. Students may participate in a large variety of student organizations that supplement their coursework while providing community service and professional networking opportunities The Center for Executive & Professional Development provides a variety of professional development programs for corporate clients and individuals. In addition, the Center creates customized programs on a broad range of topics for their corporate clients.The Family-Owned Business Institute is the only resource center of its kind in the region. The institute offers programs to meet the needs of multigenerational family businesses and a specialized management degree focusing on family-owned business issues. The Genave King Rogers Business Law Center supports a specialized management degree focusing on business law and provides resources for both our on-campus and Tulsa business communities. Friends of Finance is a professional organization that brings leading executives to the TU campus to share their knowledge and explores important business issues. Read less
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