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Introduction

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training. Whatever channel he or she chooses, the customer expects an optimal customer experience. Naturally, the information on all channels must always be up-to-date and unambiguous. The customer contact manager of tomorrow knows the trends for the coming period and knows better than anyone which customer contact strategy is appropriate. In this training you will also learn to see the connection between the most important KPIs and to use time efficiently thanks to supporting software. After following this training you will know how to arrange multichannel customer contact from the ground up and how you can distinguish yourself within customer contact.

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Mini Master in Business Administration

UIBS Metropolitan Business School

Amsterdam, Netherlands

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Coniche Business School

Coniche Business School (voorheen Philipse Business School en School for Customer Management) is sinds 1984 dé autoriteit in trainingen en opleidingen op het gebied van klantcontact. Onze kracht ligt in onderwijs op het snijvlak van marketing, verkoop en klantenservice. ‘Customer management’ noemen wij dit overkoepelende vakgebied. Read less

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Post HBO CM Contact Center Management

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Coniche Business School

Coniche Business School

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