This course takes an in-depth view of setting the right measures to manage employees, measures that are primarily objective in nature. It also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means of improving performance.

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.



  • Define performance management, its objectives, and various responsibilities
  • List the main phases in a performance management cycle and how to manage each for optimum results
  • Develop tangible and intangible measures of performance
  • Create business based objectives, including 'SMART' targets, measures and key performance indicators (KPIs)
  • Define coaching and list the 5 steps for conducting optimal coaching sessions
  • Conduct effective performance appraisal meetings
  • Identify ways of rewarding and recognizing employees

Who Should Attend

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.


Convertas is an HR Certification Institute® (HRCI®) Certification Preparation Provider, in Human Resource – International™ (SPHRi)™ that supports HR professionals in achieving their potential and acquiring (SPHRi)™ certification.


Day 1: Performance Management

  • Definition of performance management
  • Objectives of performance management
  • Impact of poor performance on an organization
  • Key terms and uses
  • The annual performance cycle - overview
  • Responsibilities in performance management
  • Shared management model
  • Mistakes in performance management

Day 2: Establishing effective objectives

  • Cascading the vision, mission and strategies
  • The impact of critical success factors on performance
  • The 3 types of performance criteria
  • Key result areas - definition and examples
  • Key Performance Indicators (KPIs) - Definition and characteristics - Units of measure
  • Difference between goals and objectives
  • Turning goals into objectives the 'SMART' way
  • Measuring the semi-tangible factors and competencies - Behavioral indicators - Proficiency level
  • Corporate values - their importance

Day 3: The importance of coaching

  • What is coaching?
  • Coaching responsibilities
  • Benefits of good coaching
  • The focus and purpose of coaching
  • Important coaching skills
  • Five steps of coaching for optimal performance
  • Role play: facilitating a coaching session

Day 4: Conductive effective performance appraisals

  • Planning performance appraisals
  • Conducting effective appraisal meetings - Beginning the meeting - Discussing the evaluation: an in-depth view - Closing the meeting
  • Roles of managers and employees
  • Common appraisal errors

Day 5: Following up after the performance appraisal meeting

  • Percentage of time spent on performance management
  • Acknowledging good performance
  • Ways of recognizing employees
  • Techniques for performance diagnosis
  • Categories of performance problems and possible causes
  • System factors versus individual factors
  • Performance improvement planning
Program taught in:
  • English (US)

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Last updated August 20, 2019
This course is Campus based
Start Date
Open Enrollment
5 days
3,995 USD
+VAT for a five days workshop held a hotel conference venue in Dubai, including Certificate, Lunch and Coffee breaks.
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