Operations Development

General

Program Description

Operations Development

Key Information

  • Course Code: OPM102B
  • Duration: 5 days
  • Fee: £2725

Course Outline

Lean Operations

  • What is lean?
  • How lean eliminates waste
  • Applying lean throughout the supply network
  • Comparing lean with other approaches

Operations Improvement

  • The importance of improvement in operations management
  • Key elements of operations improvement
  • Broad approaches to improvement
  • Improvement techniques
  • Managing the improvement process

Quality Management

  • What is quality?
  • The importance of quality
  • Steps that lead towards conformance of specification
  • What is total quality management (TQM)

Managing Risk and Recovery

  • What is risk management?
  • Assessing the potential causes and consequences of failure through operations
  • Preventing failures
  • Mitigating the effects of failure through operations
  • Recovering operations from the effects of failure

Project Management

  • What is project management?
  • Planning projects
  • Controlling projects

Target audience

  • Chief operations officers
  • Operations directors and managers
  • Heads of departments
  • Operations executives, officers, and staff
  • Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

Learning outcomes

Upon completion of this course, you will be able to understand:

  • The concepts that underlie one of the most influential sets of ideas to impact operations management
  • How managers can make their operation perform better through the use of the many elements of new (and not so new) improvement approaches
  • Some of the ideas of quality management and how they can be used to facilitate improvement
  • How operations managers can reduce the risk of things going wrong and how they can recover when they do
  • How managers can project manage (among other things) improvement activities to organize the changes that improvement inevitably requires.

What is Included:

  • 30 hours of classroom-based training
  • Apple iPad
Last updated Dec 2019

About the School

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all o ... Read More

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all over the world. Read less