The level 5 New Zealand Diploma in IT Technical Support is designed to help learners gain a working knowledge and basic understanding of IT systems and networking concepts. This course is perfect for anyone wanting to start in an entry-level IT role. Graduates will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.
The student will learn to install, configure, upgrade, troubleshoot, and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and standard preventative maintenance and safety procedures. Students will also learn about Windows Desktops (Windows 10) for installing, basic configuration and repairing PC systems.
You will gain baseline technical knowledge of the Internet, Intranet, and Extranet technologies independent of specific Internet-related career roles. Your learning objectives include understanding Internet basics, Internet clients, development, networking, security, and business concepts.
You will gain desktop configuration, support, and troubleshooting skills. You will learn various aspects and features of the Windows Workstation environment. Another aspect that will be covered in detail is application compatibility and support.
IT support professionals help people, colleagues, clients, and customers who use computer software and hardware, and they ensure networks and websites are working well. They often work in teams with other IT professionals such as Systems Engineers, Network Analysts, and Database Administrators. They can progress into more senior technical roles.
There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills, and experience: NCEA Level 2 or 3; New Zealand Certificate in Computing (Intermediate User) (Level 3); New Zealand Certificate in Computing (Advanced User) (Level 4); New Zealand Certificate in Information Technology (Level 5)
Applicants must be 17 years or more if domestic and 18 years or older if international.