*Understanding difference in People

*Understanding human behavioral patterns and persona

*Understanding why people become difficult to deal with

*Avoiding Manipulations of difficult people

*Developing confidence in dealing with a number of different types of people

*Applying conflict resolution techniques

*Using words that de-escalate and give criticism effectively

*Applying assertive behavior and see instant results.

- for more information: convertas.org

Program taught in:
English

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Last updated March 12, 2019
This course is Campus based
Start Date
Aug. 2019
Sept. 2019
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Jan. 2020
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Aug. 2019

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Jan. 2020