Management Skills Development

Management Skills Development

Key Information

• Course Code: LMS103A
• Duration: 5 days
• Fee: £2625

Course Outline

Building Relationships by Communicating Supportively

• Building positive interpersonal relationships
• The importance of effective communication
• What is supportive communication?
• Principles of supportive communication
• The personal management interview

Gaining Power and Influence

• Building a strong power base and using influence wisely
• Is power a four-letter word?
• Abuse of power
• Influence strategies: the three Rs
• The pros and cons of each strategy
• Acting assertively: neutralising influence attempts

Motivating Others

• Increasing motivation and performance
• Diagnosing work performance problems
• Enhancing individuals’ abilities
• Fostering a motivating work environment
• Elements of an effective motivation programme

Managing Conflict

• Interpersonal conflict management
• Diagnosing the types of interpersonal conflict
• Selecting the appropriate conflict management approach
• Resolving interpersonal confrontations

Solving Problems Analytically and Creatively

• Problems solving, creativity, and innovation
• Steps in analytical problem solving
• Impediments to creative problem solving
• Multiple approaches to creativity
• Conceptual blocks
• Conceptual blockbusting
• Hints for applying problem-solving techniques
• Fostering creativity in others

Target audience

• Heads of organisations, chief officers, chairpersons, board members and directors.
• Heads of departments.
• Managers and executives.
• Those who wish to develop their interpersonal and personal skills.
• Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this management training courses, you will be able to:

• Build supportive relationships even when delivering negative feedback.
• Avoid defensiveness and disconfirmation in interpersonal communication.
• Improve the ability to apply principles of supportive communication.
• Improve relationships by using personal management interviews.
• Enhance personal and positional and power.
• Use influence appropriately to accomplish exceptional work.
• Neutralise inappropriate influence attempts.
• Diagnose work performance problems.
• Enhance the work-related abilities of others.
• Foster a motivating work environment.
• Diagnose the focus and source of conflicts.
• Utilise appropriate conflict management strategies.
• Resolve interpersonal confrontations through collaboration.
• Increase proficiency in analytical problem-solving.
• Recognise personal conceptual blocks.
• Enhance creativity by overcoming conceptual blocks.
• Foster innovation among others.

What is Included:

• 30 hours of classroom-based training
• Apple iPad