KPI Setting, Tracking and providing Feedback

Convertas

Program Description

KPI Setting, Tracking and providing Feedback

Convertas

About

In this course, participants will learn how to set the right KPIs and align them with the organizational strategy. They will also learn how, and how often, these KPIs should be reported. In this regard, participants will be exposed to a variety of dashboards and scorecards which are considered best practices. The course will then explain to participants how performance feedback should be provided so that recipients are motivated to bridge the performance gaps.The course uses a number of workshops to demonstrate how effective KPIs are formulated. The workshops are team based and use a customized approach that provokes the thought process for KPI development and monitoring. In addition, the course relies on the use of behavior modeling and role plays to demonstrate how and when effective feedback should be provided.

Program outcomes

  • Explain the components of a comprehensive strategy and the role of each
  • List the main criteria for measuring performance and use them to plan and manage the performance of others
  • Design reporting mechanisms which are critical for measuring progress and use them to track performance and determine critical deviations
  • Provide effective feedback as a means of dealing with individual performance gaps and as a tool for effectively addressing all unfavorable changes in performance
  • Determine when to coach and when to counsel and then do so based on a thorough understanding of performance gaps and their root causes

More information at https://convertas.org/

This school offers programs in:
  • English


Last updated August 1, 2018
Duration & Price
This course is Campus based
Start Date
Start date
Jan. 2019
Aug. 2019
Duration
Duration
3 days
Price
Price
Information
Deadline
Locations
Malaysia - Kuala Lumpur, Federal Territory of Kuala Lumpur
Start date : Jan. 2019
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Turkey - Istanbul, Istanbul
Start date : Sept. 2019
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United Arab Emirates - Dubai, Dubai
Start date : Sept. 2019
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United Kingdom - London, England
Start date : Aug. 2019
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Dates
Jan. 2019
Malaysia - Kuala Lumpur, Federal Territory of Kuala Lumpur
Application deadline Request Info
End date Request Info
Aug. 2019
United Kingdom - London, England
Application deadline Request Info
End date Request Info
Sept. 2019
United Arab Emirates - Dubai, Dubai
Application deadline Request Info
End date Request Info
Turkey - Istanbul, Istanbul
Application deadline Request Info
End date Request Info