Interpersonal Skills Development

KEY INFORMATION

  • Course Code: LMS103A4
  • Duration: 4 days
  • Fee: £2095

COURSE OUTLINE

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralizing influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Target audience

This interpersonal skills training is suitable for:

  • Heads of organizations, chief officers, chairpersons, board members and directors.
  • Heads of departments.
  • Managers and executives.
  • Those who wish to develop their interpersonal skills.
  • Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this interpersonal skills course, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.

WHAT IS INCLUDED:

  • 24 hours of classroom-based training
  • Apple iPad
Program taught in:
  • English

See 131 more programs offered by London Business Training & Consulting »

Last updated September 10, 2019
This course is Campus based
Start Date
Nov 18, 2019
Jan 13, 2020
Duration
4 days
Full-time
Price
2,095 GBP
Deadline
By locations
By date
Start Date
Nov 18, 2019
End Date
Nov 21, 2019
Application deadline
Start Date
Jan 13, 2020
End Date
Jan 16, 2020
Application deadline
Start Date
May 11, 2020
End Date
May 14, 2020
Application deadline
Start Date
Sep 14, 2020
End Date
Sep 17, 2020
Application deadline

Nov 18, 2019

Location
Application deadline
End Date
Nov 21, 2019

Jan 13, 2020

Location
Application deadline
End Date
Jan 16, 2020

May 11, 2020

Location
Application deadline
End Date
May 14, 2020

Sep 14, 2020

Location
Application deadline
End Date
Sep 17, 2020