Interpersonal Skills Development

London Business Training & Consulting

Program Description

Interpersonal Skills Development

London Business Training & Consulting

Interpersonal Skills Development

KEY INFORMATION

  • Course Code: LSS103A4
  • Duration: 4 days
  • Fee: £2095

COURSE OUTLINE

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralizing influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Target audience

This interpersonal skills training is suitable for:

  • Heads of organizations, chief officers, chairpersons, board members and directors.
  • Heads of departments.
  • Managers and executives.
  • Those who wish to develop their interpersonal skills.
  • Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this interpersonal skills course, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.

WHAT IS INCLUDED:

  • 24 hours of classroom-based training
  • Apple iPad
This school offers programs in:
  • English


Last updated September 25, 2018
Duration & Price
This course is Campus based
Start Date
Start date
Dec. 10, 2018
Mar. 18, 2019
Duration
Duration
4 days
Full time
Price
Price
2,095 GBP
Information
Deadline
Locations
United Kingdom - London, England
Start date : Dec. 10, 2018
Application deadline Request Info
End date Dec. 13, 2018
Start date : Mar. 18, 2019
Application deadline Request Info
End date Mar. 21, 2019
Start date : July 22, 2019
Application deadline Request Info
End date July 25, 2019
Start date : Nov. 18, 2019
Application deadline Request Info
End date Nov. 21, 2019
Dates
Dec. 10, 2018
United Kingdom - London, England
Application deadline Request Info
End date Dec. 13, 2018
Mar. 18, 2019
United Kingdom - London, England
Application deadline Request Info
End date Mar. 21, 2019
July 22, 2019
United Kingdom - London, England
Application deadline Request Info
End date July 25, 2019
Nov. 18, 2019
United Kingdom - London, England
Application deadline Request Info
End date Nov. 21, 2019