WHY attend this programme?
You can have the best technical skills, you can have the right management structures and systems in place, but you still might have trouble getting others to collaborate with you, because of problems with interpersonal relationships. Whether the problem sits with you or if the people you have to deal with are particularly difficult, there is something you can do about it. This workshop helps you improve your working relationships to improve your business results.
WHO should attend?
Managers, department heads, supervisors and individuals who want to increase their business effectiveness by improving their relationships with others.
HOW will you benefit?
You will improve your business contribution by improving your collaboration and relationship skills. You will develop more constructive interactions and better working relationships with the people you need to get your job done.
WHAT will you learn and practice?
This workshop is not only limited to our time together in the classroom. You will be in contact with your facilitator before and after you come to MCE, and will also have a follow-up meeting on line with your fellow participants to report on progress.
Before the workshop
You will do some light reading about key concepts in the workshop.
You will have a confidential telephone conversation with your workshop facilitator to share some of the key areas of interpersonal skills you would like to develop or improve.
During the workshop
Context and purpose
- Attributes of interpersonally effective people
- Don’t take it personally
- Learn to frame working relationships and workplace conflicts in the context of your overall strategy and objectives.
- Setting shared goals to work toward
Picking your battles
- You can’t please everybody – identifying your most important stakeholders
- Assessing the relationship and identifying their key concerns
Identify relationship stressors
- Clashing values
- Clashing perceptions of the world
- Stress caused by organizational change
- Faulty processes and structures
Your relationship style
- Discover your personal style and consider its impact on others.
- Learn how to bridge across different styles to collaborate more effectively.
- Consider cross-cultural differences and learn how to bridge them for better collaboration.
Exemplary practice in interpersonal relations
- Better communication and listening techniques
- Influencing skills
- Negotiating your way to better relationships – techniques and exercises
- Resolving conflicts in the spirit of win-win and achieving company objectives
- Conducting difficult conversations with tact, candor, and aiming for results
- Building trustworthiness and credibility
- Building a network of allies
- Identifying areas for development and personal action planning
After the workshop
You will implement your action/development plan to improve your key working relationships. Your facilitators will follow your progress and will contact you during the implementation period for a coaching conversation.
This school offers programs in: