The most widely established approach to IT Service Management in the world. IT skills alone are no longer an asset for an IT professional or a corporation. Professionals need to combine their IT expertise with business acumen and focus on continuous service improvement. ITIL® can deliver great cost savings for an organization by promoting the optimum use of its assets - people processes and technology. Zeus Consulting offers a complete portfolio of innovative ITIL training courses ranging from Awareness, Foundation and Intermediate levels through to the Expert Level certification.

What is ITIL®?

ITIL® (Information Technologies Infrastructure Library) is the most widely established approach to IT Service Management in the world, with more than 1,500,000 certified people. Developed by the UK Office of Government Commerce (OGC), ITIL® is fully compatible with ISO/IEC 20000, the first International Service Management Standard for organizational certification and compliance.

Who is ITIL® for?

- IT professionals who are involved in the delivery or support of IT services - Business professionals who need to further understand how IT can help maximize their business potential

ITIL® Qualification Scheme

ITIL® Foundation This level is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. ITIL® Intermediate This level is suitable for those who require a deeper understanding of the ITIL Service Management Practice and how it may be implemented to enhance the quality of IT service management within an organization. ITIL® Expert This level is achieved by accumulating 22 credits through the first two levels of the Scheme.

About Trainer

Naseeb Roumia Contributing to Global Best Management Practices in the areas of Service Management, Governance & Strategy, Risk Management, Project & Programme Management, Emerging Technologies, Excellence, and Business Analysis. Expertise lies among International Programs such as ITIL®, PRINCE2®, COBIT®5, MSP®, Business Analysis, ISO 20000, ISO 27001, ISO 22301, ISO 31000, Cloud Computing, Kepner Tregoe®, TOGAF®, PMP®, EFQM, and M_O_R to fulfil the strategic objectives of businesses in alignment to the UAE vision within the Emirates. As a culturally aware consultant, Naseeb has been imparting international programs as a knowledge transfer initiative among professionals belonging to different backgrounds throughout the Middle East and North Africa region. Additionally, he has been engaged with several levels of leading, planning, consulting, training and supporting a functionally organized, technically oriented environment with staff working on a wide variety of technical activities.

Program taught in:
  • English
  • Arabic

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This course is Campus based
Start Date
Sep 2019
3 - 20 days
By locations
By date
Start Date
Sep 2019
End Date
Application deadline

Sep 2019

Application deadline
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