ILM 5 - Coaching and Mentoring


Program Description

Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost-effective, and will get you measurable results. The ILM Level 5 Qualifications in Coaching and Mentoring are highly accessible and have been designed for all tiers of the director, management and supervisory level, or indeed anyone involved in people development.

Classroom & Self-study

  • 2 Days of Classroom Training
  • 12 Month Tutor Support
  • Lunch and Refreshments
  • Fast Achievement of Qualification
  • Prices From £1,692 + vat

Online & Distance Learning

  • Spread Over 3-12 months
  • Work at Your Own Pace
  • Unlimited Tutor Support
  • Online Submission of Work
  • Prices From £580 + vat

Course Syllabus

Two executives engaged in business coaching


  • Introduction
  • Explore the myths
  • What is coaching and mentoring?
  • What is business coaching?
  • Thoughts and perceptions
  • 7 competencies of a coach
  • Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling
  • A smiling manager


Models and Practice

  • The Wheel of Life
  • Johari's Window
  • KASH - Knowledge, Attitude, Skills, Habits of an effective coach
  • STAR / GROW model
  • Effective use of Paradigm cards
  • Practice and feedback
  • Building the relationship in business coaching


Building the Relationship

  • Self-management
  • How motivation works
  • Personality & behavioural traits
  • Rapport and trust
  • Effective communication skills for managers and employees


Communication and Practice

  • Non-verbal communication
  • Effective communication
  • Questioning through 2nd/3rd/4th level questioning
  • Building a bank of coaching questions
  • Practice and feedback
  • Business coaching from experienced colleagues



  • Introduction
  • The coaching cycle
  • How to give feedback
  • The COMET model
  • Executive coaching
  • Psychometrics
  • Closing the coaching session
  • Coaching and mentoring provides many benefits


Well-Formed Outcomes

  • Challenge and focus steps
  • Coaching goals
  • Establishing the gap analysis
  • Using diagnostic tools
  • SMART objectives
  • Designing & planning focus steps
  • Gaining commitment
  • Practice and feedback


Upon completion of this programme, all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate.

Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management).

As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate.

These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. We provide full support and guidance in completing these final elements.

Pre-course Activity

We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on.

Come prepared with 2 or 3 scenarios at work that you may apply your coaching learning to during your training. See this as a training pitch to get prepared before returning to the office.

We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training.

Post-course Activity

To achieve this ILM qualification, participants will have to complete the following post-course activities:

3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 12 hours of coaching or mentoring activity with one or more clients. The Diploma will require delegates to complete 100 hours of coaching or mentoring with three or more clients.

Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face.

Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view.

Course Material

Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions.

Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM).

You will receive templates to assist with the three ILM work-based assignments, to ensure you complete your qualification successfully.

What Is The Difference Between The ILM Level 5 Certificate and The Diploma?

The only difference between the ILM Level 5 Diploma and the ILM Level 5 Certificate Qualifications in Business Coaching and Mentoring is that those wishing to achieve the Diploma will be required to complete 100 hours of additional post-course coaching in addition to the work required for the Certificate. We offer full support and guidance in completing these final elements.

This is why the course dates are the same for both the Certificate and Diploma, as delegates attend the same course whichever qualification they are working towards.

Last updated Feb 2019

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About the School

The BCF Group have evolved from the Business Coaching Foundation, which was established in 2001. We have leadership development and coaching at our core. Having representation from global learning lea ... Read More

The BCF Group have evolved from the Business Coaching Foundation, which was established in 2001. We have leadership development and coaching at our core. Having representation from global learning leads, executive coaches and talent development specialists, we deliver accredited people development programs. Read less