Hotel Receptionist Course

General

2 locations available

Program Description

Description of the Hotel Receptionist course in Madrid

This Hotel Receptionist course (face-to-face, in Madrid) follows the specifications of the BOE for this training. Our students are known by the main companies in the sector, who request them for internships (and in many cases, for hiring).

At the end of the course, you can carry out concerted practices in different hotels. The duration of the internship will be 150 hours, and depending on the student's availability, they can be distributed in 4 or 8-hour days.

If you prefer, this course is also taught online.

What will I learn?

You will learn to meet the needs of the client who wants to be informed and the management of reservations, assistance and incidents. Attend telephone and internet communications and perform administrative, billing and commercial functions.

Titling

After the preparation of the course, you will have to take some final exams, to obtain the title of RECEPTIONIST OF HOTEL, issued by the SPANISH INSTITUTE FOR EDUCATION AND TRAINING (IEEF).

materials

  • Theoretical manual developed by the IEEF training team
  • Audiovisual support material
  • Material for the practices

All necessary material is provided by IEEF.

Temary

  • MODULE 1: Introduction to Tourism and Hospitality.
  • MODULE 2: Tourist legislation.
  • MODULE 3: Departments of a hotel.
  • MODULE 4: Reservations Department.
  • MODULE 5: Counter Department.
  • MODULE 6: Departments of current hand and box.
  • MODULE 7: Counseling Department.
  • MODULE 8: Telephone Service.
  • MODULE 9: Quality of Service and customer service.
  • MODULE 10: Opera Reservation Management System (computer management simulator).
  • MODULE 11: Computer Programs: Word, Excel, Access and Internet Explorer.

Types of training

On-site

Classes in Madrid or Móstoles.
Duration of training: 5 months (two days a week).
Internships in leading companies in the sector with an active job board.

Semi-face

One day a week in which you have different training supports:

  • By e-mail: the student will be able to send their doubts and queries to the personal trainer, who will contact the student as soon as possible.
  • By telephone: there is a schedule for telephone tutorials, where the student can speak directly with their tutor.

From distance

With different formative supports:

  • By e-mail: the student will be able to send their doubts and queries to the personal trainer, who will contact the student as soon as possible.
  • By telephone: there is a schedule for telephone tutorials, where the student can speak directly with their tutor.
Last updated February 2019

About the School

IEEF nace de la ilusión y el trabajo de Carlos Lázaro que, tras dedicarse a la formación durante años, decidió desarrollar una metodología propia enfocada a lograr las dos metas principales de cualqui ... Read More

IEEF nace de la ilusión y el trabajo de Carlos Lázaro que, tras dedicarse a la formación durante años, decidió desarrollar una metodología propia enfocada a lograr las dos metas principales de cualquier alumno: conseguir un aprendizaje efectivo y acceder a un buen puesto de trabajo. Read less
Madrid , Móstoles + 1 More Less