This two-year Ontario College Graduate Certificate is designed for university and college graduates who are seeking a career in the hospitality and tourism industry in the Canadian or North American hospitality industry.
This program will provide instruction in the regulations and standards of practice that govern the Canadian hospitality industry including food handling protocols, health and safety regulations, labour laws, and financial practices and procedures. Students will receive training and work experience in a Canadian hospitality service environment.
The curriculum will focus on applied knowledge in the field of hospitality operations with emphasis on guest service, operations management, financial management and accounting, human resource management, and information systems.
Students will develop their practical skills through the use of both manual and computerized front office systems and by serving and supervising in our fine dining restaurant Saffrons and quick service delicatessen Olive Oyles. Students will develop the critical thinking, multitasking, and problem-solving skills necessary to manage the operational needs of businesses of varying size and complexity.
They will also enhance their leadership and customer services skills and develop strategies for supervising and motivating a team of employees in a Canadian hospitality workplace.
Graduates will be familiar with numerous sectors (e.g., food and beverage, accommodations) within the tourism and hospitality industry and will gain practical experience in one or more of those sectors. They will be equipped with the knowledge and skills required to assume first-line supervisory and management positions in the hospitality industry.
This school offers programs in: