Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly important in fields such as retail, transportation, and health care.

Australia has a subsidized higher education for students pursuing the undergraduate degrees. They also give loan and grants for the post graduate students. Higher learning starts at undergraduate degree level to a doctoral degree offered in any field of study.

Students who spend the time necessary to complete a graduate certificate program have proof of knowledge that complements their academic degrees. These brief courses can be advantageous in securing favorable employment or advancing academic careers.