Graduate Certificate in Hospitality and Tourism Operations Management
Fanshawe College
Key Information
Select location
Campus location
London, Canada
Languages
English
Study format
On-Campus
Duration
2 years
Pace
Full time
Tuition fees
CAD 33,414 **
Application deadline
Request info *
Earliest start date
Request info
* equal consideration deadline. After that, we consider applicants on a first-come, first-served basis until programs are full
** total fee for international students, London campus. $32,881.90 for international students, Toronto campus
Scholarships
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Introduction
Take your career in hospitality and tourism management to the next level with Fanshawe’s post-graduate certificate in Hospitality and Tourism Operations Management program. Through a combination of coursework and internship, students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.
Your Learning Experience
This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.
The program consists of five semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants, and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience.
Located steps away from hospitality businesses in our London Downtown Campus, you’ll be surrounded by tourism and hospitality industry partners in a dynamic learning environment. Develop the knowledge and skills to work in hotels, restaurants, tourism, travel companies, and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles.
During this program, students will have the opportunity to complete the following industry certificates:
- Wine and Spirit Education (WSET)
- Prud ‘homme Beer Certification
- Smart Serve – Beverage Sales and Service Training
- Certificate in Revenue Management (CRMA)
- Workplace Hazardous Materials Information System (WHMIS) training
- Safe Food Handling training
- Certified Guest Service Professional (CGSP)
Admissions
Curriculum
Courses
Level 1
Take all of the following Mandatory Courses:
- PBRL-6004 ---- Internship Preparation 1
- BEVR-6001 ---- Beverages, Wines and Spirits
- SFTY-1075 ---- Food Safe, Smart Serve and First Aid
- COMM-6026 ---- Language of Hosp. Management in Canada
- TOUR-6008 ---- Canadian Tourism Industry
- FDMG-1115 ---- Service Intro
- COMP-6047 ---- Computer Skills
Level 2
Take all of the following Mandatory Courses:
- FDMG-3049 ---- Service Practice
- HOSP-5001 ---- Hospitality Human Resources Management
- HOSP-6004 ---- Accommodations Management
- PHIL-6003 ---- Ethics in Hospitality
- TOUR-6006 ---- North American Tourism
- DEVL-6018 ---- Internship Preparation 2
Level 3
Take all of the following Mandatory Courses:
- PBRL-6010 ---- Internship
Level 4
Take all of the following Mandatory Courses:
- HOSP-6009 ---- Revenue Management
- COMM-6019 ---- Advanced Professional Communication
- FDMG-6014 ---- Global Perspective of Food and Wine
- MKTG-6021 ---- Marketing for Hospitality Management
- FDMG-3050 ---- Service Supervision
- HOTL-6001 ---- Sustainable Facilities
- HOSP-6005 ---- Cost Control for Hospitality Management
Level 5
Take all of the following Mandatory Courses:
- MGMT-6111 ---- Global Leadership Strategies
- MGMT-6112 ---- Effective Management Strategies
- MGMT-6104 ---- Sales and Customer Relations
- HOSP-6008 ---- Hospitality Law and Risk Management
- TOUR-6007 ---- Attractions and Tourism
- FDMG-5024 ---- Service Management
Program Residency
Students Must Complete a Minimum of 24 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
Program Outcome
The graduate has reliably demonstrated the ability to:
- Identify, select, and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
- Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing, and controlling in a service-driven industry.
- Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
- Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
- Develop a sound organizational marketing plan.
- Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
- Select and utilize industry-specific and generic software packages relating to operational planning and management.
- Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behavior principles and motivational or team-building techniques to achieve the desired performance.
- Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labor relations, and contract law.
- Maintain service standards and address business needs in an ethical and socially responsible manner.
- Develop, implement, and revise strategic operational plans for a department or business.
- Conduct meetings and make formal presentations employing effective public speaking skills and techniques.
Gallery
Career Opportunities
Graduates of Fanshawe’s Hospitality and Tourism Operations Management program will find fun and exciting employment opportunities in hotels, resorts, convention centers, restaurants, tourism offices, or tour companies, including:
- guest service agent
- guest service supervisor
- concierge
- restaurant supervisor
- reservation supervisor
- banquet supervisor
- front office supervisor
- food and beverage supervisor
- housekeeping supervisor
- night auditor
- sales coordinator
- catering coordinator
Here are some examples of career opportunities for graduates of Fanshawe’s Hospitality and Tourism Operations Management program:
Hotel Team Member
Amazing work opportunities in beautiful 3, 4, and 5-star hotels and resorts around the world in positions such as guest service agents, food and beverage, housekeeping, sales, catering, and more!
Resort Staff
Play an integral role in maintaining the efficient operation and resort services, such as golf, spa, ski, tours, and recreational activities.
Catering Coordinator
Provide support for the event planning team while also acting as the point of contact for visitors and guests.
Retirement Residence Service and Rec Team
Provides service and recreational support for retirement residences.
Tour Operator and Guide
Customize tour experiences including accommodations, meals, sightseeing, and transportation components.
English Language Requirements
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