Please note: The Fall 2021 intake of this program has been suspended.
Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest’s needs? This program was developed to enhance the student’s ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today’s premium service hospitality trends and be prepared to work with today’s discerning clientele.
A unique one-year graduate program that allows students to continue to build on their current tourism and hospitality education and skillsets, improving upon both personal and professional abilities;
Introduction to a variety of employer partners, while studying the realities of today’s premium service hospitality trends;
Includes a four-month paid internship with exposure to exciting global employment opportunities;
Recognized by Royal Roads University, a two-year credit granted to BA Commerce, Entrepreneurial Management;
We are proudly endorsed by Les Clef's d'Or Canada, the world’s leading Concierge association.
"Les Clefs d'Or Canada is an elite fraternity of hotel Concierges dedicated to the achievement of exceptional service by connecting, educating & inspiring our members to constantly exceed guest expectations. With our motto “In Service Through Friendship” and as #yourkeytoeverything, our members are linked to a network of over 4,000 top Concierges in the world, enabling us to assist our guests with local experts globally. Les Clefs d'Or Canada proudly endorses the Concierge program at Fanshawe; with four graduates already in the membership, we look forward connecting more students with the world and inspiring future generations of superlative service".
Carolina Avaria – President, Les Clefs d'Or Canada
The graduate has reliably demonstrated the ability to
Lead, guide and supervise staff as required in concierge-related services.
Display self-confidence and personal effectiveness when providing concierge-related services.
Recommend products and services according to guest needs and preferences.
Manage customer or concierge-related problems using initiative, resourcefulness and self-control to ensure an effective and creative solution.
Work independently, and effectively as a team member to provide services to guests and the general public.
Communicate in a guest-service environment using appropriate intercultural strategies and techniques.
Utilize desktop publishing, multimedia, and a variety of software to produce effective marketing materials.
Make informed financial decisions to meet the goals of a guest-service enterprise.
Develop and apply strategies for personal, career and professional development to enhance work performance and maintain currency with the guest-service industry.
Graduates of this program who wish to pursue further education have a number of pathway opportunities to degrees and programs around the globe. Students are encouraged to search the various links on the Tourism, Hospitality and Culinary Arts website and discuss the program-specific opportunities with the Tourism, Hospitality and Culinary Arts Student Success Advisor.
Take all of the following Mandatory Courses:
COMM-6035 Global Communication 3
HOSP-6013 Culture of Service 4
PBRL-6004 Internship Preparation 1 2
MGMT-6010 Leadership & Organizational Skills 3
TOUR-6007 Attractions & Tourism 3
INFO-6074 Emerging Digital Trends 3
BEVR-6004 Beverages, Wines & Spirits 3
Take all of the following Mandatory Courses:
MGMT-6106 Special Events Management 3
ECON-6001 World Economics 3
MGMT-6107 Transportation Services 3
HOSP-6014 Culture of Service 2 3
MGMT-6132 Leadership in a Global World 4
MGMT-6110 Guest Relations Security & Risk Mgmt 3
FDMG-6014 Global Perspective of Food & Wine 3
Take the following Mandatory Course:
PBRL-6010 Internship 14
Students Must Complete a Minimum of 15 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
A Two- or Three-Year College Diploma, or a Degree
An acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*
Note: *Applicants may be required to submit a resume and cover letter that includes details of work experience.
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.
Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10
Recommended Personal Preparation
Professional Attire-Uniform Required
High level of customer service
Ability to work successfully in both an independent and team environment
Keen interest in cultural diversity
Aptitude for language study
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
Preference for Permanent Residents of Ontario
Receipt of Application by April 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
Achievement in the Admission Requirements
Career opportunities exist in a wide variety of companies within the tourism and hospitality industry. The graduates' enhanced service orientation will lead them to positions as concierges, cruise/tour directors, customer service trainers, and supervisory/management roles with internationally recognized leisure and corporate service providers.