This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair.
The Automotive Service Management program includes a business curriculum including leadership and management, human resources, operations management, project management, accounting and business communications, and a curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations.
This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.
Note: Students are required to supply their own laptop for this program. Software is supplied upon arrival.
Implement customer service and sales strategies to meet the needs of a variety of clients;
Schedule service and repair activities in various types of service outlets to provide efficient customer service;
Apply information technology skills to manage and organize an automotive business environment;
Use management accounting principles to direct and improve the finances and operations of an automotive business;
Report developments in emerging transportation technologies in sectors such as automotive, auto body, truck and coach, and agricultural to support the professional development of staff and ensure customer awareness of changing industry norms;
Utilize leadership and management skills to solve problems, manage projects and manage human, physical, and financial resources;
Communicate information regarding the functions and operations of basic transportation components and their related systems between and among customers and various service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered;
Maintain currency within industry trends and issues and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development;
Ensure personnel’s compliance with Canadian regulatory legislation and legal and ethical practices in the transportation industry;
Manage merchandise and inventory for parts and services departments in accordance with manufacturer’s specifications, and by liaising with internal and external vendors, to meet the needs of the organization.
Take all of the following Mandatory Courses:
HLTH-6040 Canadian Occupational Health & Safety 3
DEVL-6029 Workplace Expectations in Canada 3
MGMT-6042 Organizational Performance 3
SFTY-6009 Shop Safety 1.5
MOTP-6001 Automotive Service Systems 1.5
MOTP-6002 Emerging Transportation Technologies 1 2
MOTP-6003 Trade Readiness & Work Practices 2
Take all of the following Mandatory Courses:
MGMT-6089 Leadership & Management Fundamentals 3
MGMT-6057 Contemporary Business Management 3
MGMT-6081 Operations Management 4
ACCT-5012 Managerial Accounting 3
MGMT-6154 Service Advisor 2
MOTP-6004 Emerging Transportation Technologies 2 2
MRCH-6001 Merchandising & Inventory Management 3
Students Must Complete a Minimum of 9 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
Ontario College Diploma, Ontario College Advanced Diploma, or Degree
An equivalent qualification from another institution as judged by the College
Red Seal in a related trade
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.
Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10
Applicant Selection Criteria
Where the number of program eligible applicants exceeds the available spaces, the Applicant Selection Criteria for this program will be:
Preference for Permanent Residents of Ontario
Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
Achievement in the Admission Requirements
Graduates will be prepared for positions within the transportation industry such as Service Advisor and Service Manager.