Facilities Management – Level 1


  • Course Code: OPM109A
  • Duration: 1 week
  • Fee: £2675


Getting Started with the Basics

  • Aims and objectives: setting out your stall
  • Tools of the trade
  • Understanding your portfolio

Managing People: Staff and Customers

  • Managing your staff
  • Teamwork: what makes a good team?
  • Staff training
  • Customer service

Policies, Strategies, and Procedures

  • Policies
  • Key points of a strategy
  • Procedures:
  • Guidance notes
  • Forms
  • Administrative flow
  • Monitoring and managing
  • Quality management

Risks and Liabilities

  • Compliance
  • Risks with new builds and defect periods
  • Risks to property

Outsourcing of Services or In-House Staff?

  • Reasons to outsource services
  • Outsourcing: advantages and disadvantages
  • Specifications
  • Risk
  • Working with contractors
  • Procurement routes for FM

Target audience

This facilities training is suitable for:

  • Facilities and maintenance managers, practitioners and officers
  • Operations managers, executives, and staff
  • Those entering FM who want a head start with setting up and running a department

Learning outcomes

Upon completion of this course, you will be able to:

  • Understand the complexity and constantly moving requirements of facilities management (FM) and its role in enabling the core business of a company to function effectively thus contributing to profitability
  • Appreciate the modern challenges of FM that require managers to be innovators and to do more with less


  • 30 hours of classroom-based training
  • Apple iPad
Program taught in:
  • English

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Last updated June 7, 2019
This course is Campus based
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Dec 2, 2019
1 week
2,675 GBP
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Dec 2, 2019
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