The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Course Syllabus

Managers have many functions including employee support

MODULE 1

Role Assessment and Personal Development

  • Understanding different roles and responsibilities in your business
  • Outline framework of your management orientation
  • Taking the step into management, what to look out for
  • Identifying personal development needs and planning for growth
  • A good manager needs effective communication skills

MODULE 2

Effective Communication Skills

  • Communicating to be effective - how, what and when to communicate
  • Designing effective questioning techniques and listening actively
  • Setting and managing expectations clearly
  • Working with, and responding to, differing communication styles

MODULE 3

Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Recognising performance management and feedback conversations
  • Learn how to delegate effectively
  • Understand how to manage your own emotions in tough situations
  • Plan and prepare before strategic conversations with your team or stakeholders
  • Regulating your own emotions

MODULE 4

Managing Your Team

  • Understanding different management styles and how to use them
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams
Program taught in:
  • English

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Last updated February 3, 2019
This course is Campus based
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Duration
2 days
Price
750 GBP
+ vat | Online Booking Price: £675.00 + vat
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