The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Course Syllabus

Managers have many functions including employee support


Role Assessment and Personal Development

  • Understanding different roles and responsibilities in your business
  • Outline framework of your management orientation
  • Taking the step into management, what to look out for
  • Identifying personal development needs and planning for growth
  • A good manager needs effective communication skills


Effective Communication Skills

  • Communicating to be effective - how, what and when to communicate
  • Designing effective questioning techniques and listening actively
  • Setting and managing expectations clearly
  • Working with, and responding to, differing communication styles


Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Recognising performance management and feedback conversations
  • Learn how to delegate effectively
  • Understand how to manage your own emotions in tough situations
  • Plan and prepare before strategic conversations with your team or stakeholders
  • Regulating your own emotions


Managing Your Team

  • Understanding different management styles and how to use them
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams
Program taught in:
  • English

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Last updated February 3, 2019
This course is Campus based
Start Date
2 days
750 GBP
+ vat | Online Booking Price: £675.00 + vat
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