This face-to-face program is a 1050-hour program that includes troubleshooting, repair, and maintenance of operating systems and networks,
installing, configuring and troubleshooting and personal computer hardware.
For more detailed information see the program Master Plan of Instruction available online at www.laketech.org.
Job Opportunities: Governmental agencies, city municipalities, schools, hospitals and businesses.
Students completing fifty (50) percent or more of the competencies are eligible to sit for industry certification exams related to the program.
To qualify for a Certificate of Completion, the following courses must be successfully completed.
CTS 0000 – Computer Hardware Fundamentals, 150 hours
This course covers: Enterprise information systems; enterprise-class/computer/devices; proficiency with motherboards, CPU options, and system components; proficiency with ESD concepts and procedures; equipment safety; storage, video, audio, display and network-cellular; and, proficiency in building a basic PC system
CTS 0001 – Operating Systems Fundamentals, 150 hours
This course covers: installation and configuration of enterprise desktop/laptop operating systems; installation and configuration of various system components; troubleshooting and updating drivers in desktops, laptops and other mobile devices; health, safety, and environmental procedures;
and, connecting, configuring, and troubleshooting a variety of equipment.
CTS 0002 – Advanced Operating Systems, 150 Hours
This course includes: installing, configuring, and troubleshooting enterprise systems, business applications, software, cables, switches and access points in a network environment; fundamentals of activity domains; teamwork; and, professional ethics and legal responsibilities.
CTS 0003 – Mobile-Security-Domain Environment Fundamentals, 150 hours
This course includes: basic features of mobile operating systems; mobile network connectivity; methods for mobile security; enterprise attack vectors; identifying and mitigating malicious threats in the workplace; leadership and teamwork; and, install, configure, and troubleshoot various printer connections.
CTS 0005 – Desktop Support Technician, 150 hours
This course includes: command-line fundamentals; share permissions; network architecture; tools and
equipment for network connectivity; various network services; network layer addressing; basic VolP telephony; VPN; installing, configuring and troubleshooting various operating systems, applications, and client-side virtualization; and, troubleshoot PC and laptop hardware failures.
CTS 0020 – Network Fundamentals, 150 hours
This course includes: operation of data networks; network media and topologies; install and configure basic network devices; IP addressing schemes; network management tasks and methodologies; and, network security threats and mitigation techniques.
CTS 0033 – Network Technician, 150 hours
This course includes: VLANS and interswitch communications; IP addressing and IP services; basic router operation; WLAN; VPN; VOIP; and, Virtualization.