Diploma of Hospitality Management

General

Program Description

Diploma of Hospitality Management

The Diploma of Hospitality Management is a one year course comprising one semester of on-campus study, followed by one semester of paid Industry Placement (students can elect to do unpaid IP if desired). This qualification provides students with a pathway to work in any hospitality industry sector as a departmental or small business manager. Graduates gain employment includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. In Darwin’s booming hospitality industry, students undertake their Industry Placement in food and beverage or accommodation service. Most students have a hospitality job within a few weeks of commencing their course, and many choose to stay with that employer for their IP. This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. Possible jobs in Industry Placement include:

  • Bar attendant, supervisor, team leader or manager
  • Accommodation receptionist
  • Concierge
  • Duty manager
  • Food and beverage attendant, supervisor or team leader
  • Banquet or function manager
  • Front office attendant, supervisor, team leader or manager
  • Motel manager
  • Housekeeping attendant, supervisor or team leader
  • Gaming attendant, supervisor or team leader

Curriculum

Core Units BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices Elective Units SITHIND001 Use hygienic practices for hospitality service
SITHIND004 Work effectively in hospitality service
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB003 Operate a bar
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB010 Prepare and serve cocktails
SITHFAB014 Provide table service of food and beverage
SITHGAM001 Provide responsible gambling services
SITXFIN001 Process financial transactions
SITXHRM001 Coach others in job skills
SITXHRM004 Recruit, select and induct staff
SITXWHS001 Participate in safe work practices

Cost & Fees

Materials Fee: A$825

Last updated January 2019

About the School

ICAE is a multi-award winning Registered Training Organisation based in Darwin, the capital city of Australia’s Northern Territory. ICAE was founded in 1997, and delivers vocational programs to Austra ... Read More

ICAE is a multi-award winning Registered Training Organisation based in Darwin, the capital city of Australia’s Northern Territory. ICAE was founded in 1997, and delivers vocational programs to Australian and international students. Darwin is renowned for its tropical climate, amazing natural beauty and pristine environment. As Australia’s youngest capital city, Darwin has a casual, easy-going atmosphere - the epitome of Australia! Hospitality staff are always in very high demand, so obtaining a job is easier in Darwin than anywhere else in Australia. Read less