CHC52015 Diploma of Community Services (Case Management) is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support and migrant services. CHC52015 Diploma of Community Services (Case Management) provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

The work is not always easy, but the rewards are attractive and will bring out the best in you. Our highly qualified and experienced trainers work hand-in-hand with you to ensure you are well prepared.


  • CHCCCS007 Develop and implement service programs Core
  • CHCCOM003 Develop workplace communication strategies Core
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
  • CHCDIV003 Manage and promote diversity Core
  • CHCLEG003 Manage legal and ethical compliance Core
  • CHCMGT005 Facilitate workplace debriefing and support processes Core
  • CHCPRP003 Reflect on and improve own professional practice Core
  • HLTWHS004 Manage work health and safety Core
  • CHCCCS004 Assess co-existing needs Elective
  • CHCCSM007 Undertake case management in a child protection framework Elective
  • CHCCSM006 Provide case management supervision Elective
  • CHCCSM005 Develop, facilitate and review all aspects of case management Elective
  • CHCDEV001 Confirm client developmental status Elective
  • CHCPOL003 Research and apply evidence to practice Elective
  • HLTAID006 Provide advanced first aid Elective
  • CHCCSL001 Establish and confirm the counselling relationship Elective

Assessments you will need to complete in order to be deemed competent will include short questions, case studies, research activities, class simulations, workplace observation and third-party observation by a workplace supervisor.

This course will have a face to face, online and self-study mode. Online will not be more than 25% of the total course duration. Each student must allocate 20 hours of weekly contact hours.

English Language/Literacy/Numeracy Requirements

International students, applying either off-shore or on-shore will require:

  • Either a minimum IELTS (academic or general version) test score of 5.5 or equivalent for direct entry into a VET course; Results older than two years are not acceptable. OR
  • Evidence that they have studied in English for at least five years in Australia, Canada, New Zealand, Republic of Ireland, South Africa, United Kingdom or the United States OR
  • Evidence that, within two years of their application date, they have successfully completed in Australia a foundation course or a senior secondary certificate of education or a substantial part of a Certificate IV or higher level qualification, from the Australian Qualifications Framework. OR
  • For levels 1 and 2 students only, successful completion of JTI’s Language and Numeracy Test conducted on JTI’s campus (for onshore international students ONLY.)

Please Note: JTI will also accept equivalent test results from the following specified English language tests - TOEFL iBT, PTE Academic, Cambridge English: Advanced (CAE) and TOEFL PBT.

(Note: A pre-training interview will be conducted prior to issuance of COE (Confirmation of Enrolment). Applicants who fail to meet the required standards of LLN skills for the qualification may need to study English Language qualification for a longer duration)

Specific Academic Requirements

To enter this course, the applicant should successfully meet any one of the following academic requirements:

  • Satisfactorily completed year 12 or equivalent level of studies including mathematics or
  • Without formal qualifications but who can provide evidence of work experience of at least one year in Disability industry with relevant skills and knowledge;
  • Without formal qualifications but who when assessed for skills qualify to undertake this training.

Australia recognises results from the following international English language tests for student visa purposes:

  • IELTS (International English Language Testing System)
  • Test of English as a Foreign Language Internet-based Test (TOEFL iBT)
  • TOEFL (paper-based)
  • Pearson Test of English (PTE) Academic
  • Cambridge English Exam: Certificate of Advanced English

Below are the test score equivalencies*:

  • IELTS (Academic): 6.0 No single band score less than 5.5 (Diploma of Nursing); 5.5 No single band score less than 5.0 (Certificate III in Individual Support)
  • TOEFL (Paper-based): 550; TOEFL (iBT) 79, A minimum of 19 in each section
  • PTE (Academic): 50; No band score less than 42
  • Cambridge: Certificate of Advanced English

*If your English test results do not meet these requirements, JTI requires applicants to undertake further English language training. This will need to be done before commencing studies at JTI. Please apply well in advance of your preferred intake to accommodate additional English language training if required.

Work Placement

This course has a mandatory work placement component of 400 hours. The JTI Work Placement Co-ordinator will organize this placement and the trainer/assessor will assess the student at the host facility. Before proceeding to work placement, the student must have the following:

  • Completed the required units
  • Current First Aid Certificate
  • Manual Handling Certificate
  • Completed Working with Children's Check
  • Current Australian Police Check

Note: Certificate IV in Disability is bundled with this Diploma.

Program taught in:
  • English (US)

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Last updated September 20, 2019
This course is Online & Campus Combined
Start Date
Jan 2020
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