objective

Provide a formal model for companies and areas responsible for delivering services that provide the structure, processes and internal operation guidance to increase productivity and optimize related resources.


Benefits of the program

  • Substantially reduce customer complaints and increase the quality of service.
  • Increase the productivity of the service area, reducing the number of hours and increasing the number of services delivered.
  • Have a clear definition of the services delivered by a company or area.
  • Understand and structure clearly the various services that are offered by an area.
  • Have tools to order and optimize service processes.
  • Increase the quality of operations in service areas.
  • Decrease the learning curve for new collaborators in service areas.


Content of the program

  • Module 1 Definition of the service area (24 hours)
  • Module 2 Design of services (24 hours)
  • Module 3 Measurement and optimization of services (24 hours)
  • Module 4 Implementation and adoption of services (12 hours)
  • Module 5 Operation of services (24 hours)
Program taught in:
  • Spanish

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Last updated October 25, 2018
This course is Campus based
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Duration
108 hours
Part-time
Full-time
Price
53,600 MXN
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