Diploma in Office Administration – Health Services

General

Read more about this program on the school's website

Program Description

Begin an exciting career in any medical environment with our medical office assistant courses

A medical office is not a regular office – it's a highly specialized place that needs a unique combination of attention to detail, compassion and managerial skills. If you've ever thought of working in the exciting medical field, the Office Administration – Health Services program will set you up with the tools you need to help the patients who walk through your door and the medical professionals working within it.

You'll start off learning about medical terminology and transcription, billing and patient management, office producers, ethics and research. You'll also master current software and computer skills that are key components of today's busy medical office. You'll also gain valuable work experience and real-world contacts during a four-week work placement in a medical office environment.

After you graduate from our medical secretary courses

When you graduate with our medical office assistant courses, you'll be ready to start an exciting career in any medical environment as a medical secretary, medical team assistant, administrative assistant, office assistant, medical records clerk, medical office coordinator, clerk or receptionist. You might work in a hospital, a medical lab, a residential care facility or a community clinic, and you'll be able to use the accounting, billing and general office skills you've earned to work with doctors, surgeons, dentists, chiropractors or other health-care practitioners.

Other Information

  • The curriculum prepared for each program in the School of Information Technology contains appropriate elements of general education content and methodology, leading to the achievement of the learning objectives outlined by the College policy definition on general education.
  • Students entering Level 1 of the program in January will proceed to Level 2 of the program in May.
  • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 2 of the Office Administration - Health Services Ontario College Diploma program and may be granted up to four internal credits towards this program. Students wishing to continue into Level 2 of the Office Administration - Health Services program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
  • Students registered in the Fanshawe College Business program who successfully complete Level 1 may qualify for direct entry into Level 2 of the Office Administration - Health Services Ontario College Diploma program. Students wishing to continue into Level 2 of the Office Administration - Health Services program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.

Learning Outcomes

  1. Conduct oneself professionally and adhere to relevant legislation, standards, and codes of ethics.
  2. Manage the scheduling, coordination, and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
  3. Coordinate the collection, analysis, distribution, and response to communications in the workplace to facilitate the flow of information.
  4. Operate and provide support to others related to the use of office equipment and technologies.
  5. Evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
  6. Produce financial and client billing records* for health services by compiling relevant information and using accounting software.
  7. Produce health documents and reports using available technologies and applying industry standards.
  8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members, and the health care team.
  9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

Courses

Level 1

Take all of the following Mandatory Courses:

Group 1

  • ACCT-1034 Accounting Fundamentals
  • ADMN-1014 Administrative Documentation 1
  • MATH-1143 Fundamental Mathematics for Business
  • BUSI-1156 Strategies for Success
  • MGMT-3052 Understanding Workplace Behaviours

Group 2

  • TAKE WRIT-1032 or WRIT-1034
  • WRIT-1032 Reason & Writing Business 1
  • WRIT-1034 Reason & Writing 1-EAP

Level 2

Take all of the following Mandatory Courses:

  • ACCT-3045 Accounting 2
  • ADMN-3006 Administrative Documentation 2
  • ADMN-1013 Office Procedures & Strategies
  • COMP-1100 Spreadsheet Design & Production
  • COMP-3019 Principles of Dynamic Presentations
  • COMM-3079 Communications for Office Administration

Level 3

General Education - Take a 3 credit General Education elective course

Take all of the following Mandatory Courses:

  • ADMN-3014 Medical Office Procedures 1
  • ADMN-1042 Medical Terminology 1
  • COMP-5047 Medical Spreadsheet Applications
  • ADMN-3002 Canadian Business in the Global Economy
  • ACCT-3049 Electronic Scheduling & Billing1
  • SFTY-1056 General Health & Safety Field Placement

Level 4

Take all of the following Mandatory Courses:

  • ACCT-5016 Electronic Scheduling & Billing 2
  • ADMN-5004 Medical Office Procedures 2
  • ADMN-5005 Medical Terminology 2
  • COMP-5049 Medical Database Management
  • WRKE-5001 Medical Work Placement
  • COMP-5066 Medical Transcription

General Education - Electives

  • Take 3 General Education Credits - Normally taken in Level 3

Program Residency

Students must complete a minimum of 20 credits in this program at Fanshawe College to meet the program residency requirement and graduate from this program.

129765_pexels-photo-935756.jpeg bruce mars / Pexels

Admission Requirements

  • OSSD with courses from the College (C), University (U), University/College (M), or Open (O) stream with: -
    Any Grade 12 English (C) or (U)

or

  • Academic and Career Entrance Certificate (ACE)

or

  • Ontario High School Equivalency Certificate (GED)

or

  • Mature Applicant with standing in the required course stated above

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years
  • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10

Recommended Academic Preparation

  • Basic Computer familiarity
  • Academic and Career Entrance Certificate (ACE): Computer Skills course

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:

  1. Preference for Permanent Residents of Ontario.
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full).
  3. Achievement in the Admission Requirements.

Post-Admission Requirements

The following items are applicable to the program:

  • Evidence of Good Health (not required until Year 2)
  • Police Record Check and Vulnerable Sector Screening, including a check of the Pardoned Sexual Offenders Database (not required until Year 2)

Career Opportunities

Graduates will have the immediate skillset necessary to find employment as Medical Secretaries, Medical Team Assistants, Administrative Assistants, Office Assistants, Medical Records Clerks, Medical Office Co-ordinators, Clerks, Receptionists, and similar administrative support positions. Subsequently, with the right experience base, graduates can expect to find opportunities in senior administrative support and office management roles. Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, healthcare providers and offices of Physicians, Surgeons, Dentists, Optometrists, Chiropractors and other health practitioners.

Last updated Jun 2020

About the School

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada – approximately a two-hour drive from Toronto and Niagara Falls. There are 21,000 full-time students, including ... Read More

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada – approximately a two-hour drive from Toronto and Niagara Falls. There are 21,000 full-time students, including more than 6,000 international students from 97 different countries. Read less
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