Introduction

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group-based instructional models. The Co-Op student will then go on to apply these lessons to their job placement while gaining work experience.

  • Marketing Essentials
  • Applied Leadership in the Workplace
  • Practical Sales Techniques
  • Practical Business Calculations
  • Principles of Managing Customer Relationships
  • Introduction to Canadian Business Management

Objectives

Upon the completion of this diploma, the successful student will:

  • Have a good understanding of business terms, theories and organizational structure for Canadian business.
  • Be able to use basic mathematics for everyday business calculations.
  • Prepare and execute various customer service strategies.
  • Demonstrate effective communication skills in business writing and business presentations.
  • Recall, generalize and demonstrate leadership skills as it relates to staff management and customer management.
  • Have a good understanding and will be able to apply marketing strategies to business.
  • Successfully apply these skills to a real working environment

Headway / Unsplash

Program Organization

For programs with work experience component(s) list the number of hours of instruction for each work experience component of the program. List the work experience element in the order in which it is provided along with the other courses in the program.

Title of Course/Work Experience Component # of Hours
Marketing Essentials 80 Hours
Applied Leadership in the Workplace 80 Hours
Practical Sales Techniques 80 Hours
Practical Business Calculations 80 Hours
Principles of Managing Customer Relations 80 Hours
Introduction to Canadian Business Management 80 Hours
Job Search 20 Hours
Capstone 40 Hours
Co‐op (22.50 hours/week x 24 weeks) 540 Hours
Total Program Hours 1080 Hours

Method(s) of Evaluation

  • In‐class quizzes
  • In‐class midterms
  • In‐class individual and team presentations
  • In‐class final examination in each course
  • Participation

Completion Requirements

The student must attain and maintain an 80% attendance in each course, achieve a minimum of 70% in each course, and must complete 80% of their co‐op hours to graduate.

Co-op Work Experience

The paid Co-Op Work Experience portion is an important part of the practical side of this program. This is where the student applies the theoretical lessons learned in the academic class to the real world. It is designed to give the student experience in a Canadian work setting that supports the learning objectives of their class.

Over the course of the academic program, Co-Op students will take a four-week Job Search course. This course will run in the afternoon and prepare them for the Co-Op section. It will help students with researching employment opportunities, understanding their own strengths and weaknesses and building a professional image.

Throughout the academic and Co-Op portions of this program, you will receive the support from our Co-Op Coordinator who will work with you to help find a suitable work opportunity and assist you to successfully complete the Co-Op portion of the program. At the end of the work experience, the student is required to come back to VGC and complete their two-week Capstone portion of this program before graduating.

Fees

  • Registration fee: $150 – Unless already registered as a VGC Student.
  • Tuition Fee: $8900
  • Co-Op Fee: $1200 – includes a four-week job search class, two-week capstone, and job placement.
  • Material Fee: $280
  • Textbook Fee: $450
  • Administrative Fee: $20
  • Assessment Fee: $70

Admission Requirements

International Students:

  • Complete high school or be a mature student of 18 years and older.
  • Reach an IELTS 5.5 (academic) or TOEFL 70 or equivalent or achieve a VGC Level 6 Upper Intermediate or pass the VGC placement test.
  • Pass an admissions interview

Domestic Students:

  • Complete high school.
  • Pass an admissions interview.
Program taught in:
  • English

See 5 more programs offered by VGC International College »

Last updated October 14, 2019
This course is Campus based
Start Date
Oct 28, 2019
Nov 25, 2019
Duration
50 weeks
Full-time
Price
7,875 CAD
tuition fee only
Deadline
By locations
By date
Start Date
Oct 28, 2019
End Date
Oct 2020
Application deadline
Start Date
Nov 25, 2019
End Date
Nov 2020
Application deadline
Start Date
Dec 27, 2019
End Date
Dec 2020
Application deadline
Start Date
Feb 24, 2020
End Date
Jan 2021
Application deadline
Start Date
Mar 30, 2020
End Date
Mar 2021
Application deadline
Start Date
Apr 27, 2020
End Date
Apr 2021
Application deadline
Start Date
May 25, 2020
End Date
May 2021
Application deadline
Start Date
June 29, 2020
End Date
June 2021
Application deadline
Start Date
July 27, 2020
End Date
July 2021
Application deadline
Start Date
Aug 24, 2020
End Date
Aug 2021
Application deadline
Start Date
Sep 28, 2020
End Date
Sep 2021
Application deadline
Start Date
Oct 26, 2020
End Date
Oct 2021
Application deadline
Start Date
Nov 23, 2020
End Date
Nov 2021
Application deadline

Oct 28, 2019

Location
Application deadline
End Date
Oct 2020

Nov 25, 2019

Location
Application deadline
End Date
Nov 2020

Dec 27, 2019

Location
Application deadline
End Date
Dec 2020

Feb 24, 2020

Location
Application deadline
End Date
Jan 2021

Mar 30, 2020

Location
Application deadline
End Date
Mar 2021

Apr 27, 2020

Location
Application deadline
End Date
Apr 2021

May 25, 2020

Location
Application deadline
End Date
May 2021

June 29, 2020

Location
Application deadline
End Date
June 2021

July 27, 2020

Location
Application deadline
End Date
July 2021

Aug 24, 2020

Location
Application deadline
End Date
Aug 2021

Sep 28, 2020

Location
Application deadline
End Date
Sep 2021

Oct 26, 2020

Location
Application deadline
End Date
Oct 2021

Nov 23, 2020

Location
Application deadline
End Date
Nov 2021

VGC Business Diploma Program: Managing Customer Relationships