Diploma in Hospitality - Hotel and Resort Services Management (Co-op)

You're the planner, the one who remembers every detail, who strives to make every experience a positive one for you and those around you. These personal characteristics, combined with your Fanshawe experience, will make you successful in the hospitality industry.

With a broad but relevant curriculum, our hotel management program will teach you about guest and reservation management systems and provide hands-on experience in foodservice operations at Fanshawe's on-campus restaurant and state-of-the-art kitchen facilities. You'll gain not only a diploma in hotel management, but an understanding of what makes a successful business with courses in accounting, human resource management, financial management and event planning too.

Finally, our co-op placement will ensure that by the time you graduate, you will have the right combination of classroom learning from our hotel management course, as well as business know-how and practical training that employers in the foodservice industry are searching for. You can expect to find meaningful employment in a number of different positions within a hotel, from foodservice to rooms division. Fanshawe's hotel management program also provides the opportunity to explore a career as a management trainee before advancing to management.

The hotel industry isn't just confined to Canada – you can go practically anywhere after you complete your hotel management diploma. You can choose to continue your education with postgraduate programs or pursue a degree in International Hotel Management at Royal Roads University.

Where you go and what you do is, of course, up to you.

Other Information

Age Requirement: In order to comply with AGCO licensing regulations, students must be at least 18 years of age by the commencement of Level 1 of the program.

Co-operative Education

In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.

This is a two-year Co-operative Education program. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.

Learning Outcomes

1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products, and guest experiences.
4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.
7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
8. Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behavior, labor relations, employment standards, and human rights to contribute to a positive work environment.
9. Respond to issues and dilemmas arising in the delivery of hospitality services, products, and guest experiences by using and promoting ethical behavior and best practices of corporate social responsibility and environmental sustainability.

Courses

Level 1

Take all of the following Mandatory Courses:

• HOSP-1020 Hotel & Resort Operations
• MATH-1210 Math for Hospitality
• HOTL-1014 Guest Relations
• BEVR-1026 Beer, Wine & Spirits
• DEVL-1049 Career Preparation
• SFTY-1067 Food Safety, Smart Serve & First Aid
• COOP-1020 Co-operative Education Employment Prep
• FDMG-1115 Service Intro
• COMP-1517 Technology for Hospitality
• WRIT-1042 Reason & Writing 1-Tourism/Hospitality

Level 2

Take all of the following Mandatory Courses:

• ACCT-1104 Accounting Fundamentals
• HOTL-1015 Front Office
• FDMG-1039 Dining for Professional Success
• FDMG-3048 Service Excellence
• MKTG-1059 Marketing for Tourism & Hospitality
• COMM-3080 Comm for Tourism & Hospitality

Level 3

General Education - Take a 3 credit General Education elective course

Take all of the following Mandatory Courses:

• FDMG-5023 Service Leadership
• FINA-3048 Financial Mgmt & Analysis
• HOSP-1021 Sustainable Facilities Management
• MGMT-3081 Supervisory Skills
• HOTL-5002 Revenue Management
• ENTP-3001 Entrepreneurial Spirit

Level 4

Take all of the following Mandatory Courses:

• HOTL-3012 Catering & Events
• ECON-3008 Global Economics
• MGMT-3082 Global Hotel Leadership
• PLAN-5001 The Main Event
• LAWS-3058 Law & Risk Management
• HOSP-5001 Hospitality Human Resources Management
• HOTL-3013 Global & Premium Service

General Education - Electives

• Take 3 General Education Credits - Normally Taken in Level 3

Program Residency

Students must complete a minimum of 22 credits in this program at Fanshawe College to meet the program residency requirement and graduate from this program.

Helena Lopes / Pexels

Admission Requirements

• OSSD with courses from the College (C), University (U), University/College (M), or Open (O) stream with:
• Any Grade 12 English (C) or (U)
• Any Grade 11 Mathematics* (C), (U), or (M)

or

• Academic and Career Entrance Certificate (ACE)

or

• Ontario High School Equivalency Certificate (GED) and:
• Any Grade 11 Mathematics* (C), (U) or (M)

or

• Mature Applicant with standing in the required courses stated above

Note:
*Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

• A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
• Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
• International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years
• Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
• Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
• A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
• An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
• Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

Recommended Academic Preparation

• Grade 11 and Grade 12 Hospitality and Tourism (C)
• Any Grade 11 or Grade 12 Entrepreneurship (C) or (O)
• Grade 11 Information and Communication Technology: The Digital Environment (O) OR Grade 12 Information and Communication Technology: Multimedia Solutions (C)
• Grade 11 Financial Accounting Fundamentals (M)
• Grade 12 Financial Accounting Principles (M)
• Grade 12 Business and Technological Communication (O)
• Grade 12 Mathematics (C), (U), or (M)
• International Languages
• Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course

Recommended Personal Preparation

• Explore the hospitality industry through customer service experiences in hospitality establishments.
• Experience customs and cultures of business etiquette through experiences with personal, academic, or business contacts.
• If possible seek employment or volunteer experience in the hospitality industry.

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:

1. Preference for Permanent Residents of Ontario.
2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full).
3. Achievement in the Admission Requirements.

Career Opportunities

Graduates will find career opportunities in hospitality organizations both nationally and internationally. Career options include hotels, resorts, entertainment facilities, cruise ships, casinos, retirement residences and food and beverage. Students will progress in their career paths into supervisory and management positions in all areas of the industry.