Diploma in Computer Systems Technician

General

Program Description

Get ready to embark on an in-demand, technology career with this IT program

If you're interested in what it takes to provide enterprise-level front line support, enroll in our Computer Systems Technician IT program. You'll develop skills to manage and support users while supporting and liaising with other members of an IS team.

Experience

IT courses in our Computer Systems Technician program will provide you with intermediate knowledge and experience to support a multivendor environment, including:

  • Supporting operating systems such as Windows and Linux
  • Networking - switching, routing, WAN, wireless, VoIP support
  • Web server support
  • Supporting databases
  • Service desk management
  • Disaster recovery strategies

In addition to your newly acquired technical skillset, you'll have the opportunity to gain excellent communication, problem-solving and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skill sets are in-demand and necessary to support the complex, multi-vendor information systems of today.

Graduates

Upon successfully completing the Computer Systems Technician IT program, graduates will have the knowledge to explore several industries IT courses and certifications such as Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA). Additionally, a graduate's combination of technical and non-technical skillset makes them a desirable candidate for employers.

Other Information

  • Students in this program will be required to take an online general education elective in Level 4.
  • Students who successfully complete the requirements for an Ontario College Diploma from the Computer Systems Technician program and wish to continue in the third year of the Computer Systems Technology program to complete the requirements for an Ontario College Advanced Diploma must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012. Students graduating from the Computer Systems Technician program and entering the third year of the Computer Systems Technology program should be aware that co-op fees will apply and while students may complete one co-op term, students will not receive a co-op endorsed diploma.
  • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 1 of the Computer Systems Technician Ontario College Diploma program and may be granted up to three internal credits towards this program.
  • A laptop computer is to be purchased by the student which must follow program minimum specifications. For information, please visit https://connected.fanshawec.ca/laptop-requirements/
  • A CONNECT lab fee per academic term is included in the Additional Program Fees stated in the Fee Schedule. This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.
  2. Support the implementation and administration of computer systems.
  3. Support the implementation and administration of networking solutions.
  4. Install, configure, troubleshoot, maintain, and upgrade components of computer systems.
  5. Install, configure, troubleshoot, maintain, and upgrade components of networks.
  6. Use a variety of scripting tools and languages to automate routine tasks.
  7. Follow, monitor, and document data storage procedures designed to ensure the integrity of information.
  8. Apply knowledge of security issues to the implementation of information technology solutions.
  9. Provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.
  10. Conform to workplace expectations found in information technology (IT) environments.
  11. Contribute to the successful completion of the project applying the project management principles in use.

Courses

Level 1

Take all of the following Mandatory Courses:

Group 1

  • BUSI-1156 Strategies for Success
  • INFO-1245 Network-Fundamentals
  • INFO-1167 Business At the Speed of Light
  • INFO-1247 Applications & Databases
  • INFO-1246 Operating Systems-Windows 1

Group 2

  • Take WRIT-1043 or WRIT-1034
  • WRIT-1043 Reason & Writing 1 for IT
  • WRIT-1034 Reason & Writing 1-EAP

Level 2

Take all of the following Mandatory Courses:

  • INFO-3147 Network-Routing & Switching 1
  • MGMT-3052 Understanding Workplace Behaviours
  • INFO-1248 Data Centre Infrastructure
  • INFO-3148 Operating Systems-Windows 2
  • INFO-1249 Programming Fundamentals
  • SRTY-1023 Security-Fundamentals

Level 3

Take all of the following Mandatory Courses:

  • INFO-1250 Operating Systems-Linux 1
  • INFO-3150 Operating Systems-Linux 2
  • INFO-3149 Network-Routing & Switching 2
  • COMM-3077 Communications for IT
  • INFO-3152 Automation for Information Systems
  • INFO-3151 Service Desk & User Support
  • INFO-3153 Business Continuity & Disaster Recovery

Level 4

  • General Education - Take a 3 credit General Education elective course

Take all of the following Mandatory Courses:

Group 1

  • MGMT-3036 Professional Development-Career Planning
  • INFO-5129 Network-WAN Technologies
  • INFO-3154 Network-Wireless Operations
  • INFO-3155 Network-VoIP Operations
  • SRTY-3010 Security-Supporting the Edge

Group 2

  • Take INFO-5138 or INNV-1001
  • INFO-5138 Technical Projects
  • INNV-1001 Innovation Applications

General Education - Electives

  • Take 3 General Education Credits - Normally Taken in Level 4

Program Residency

Students must complete a minimum of 21 credits in this program at Fanshawe College to meet the program residency requirement and graduate from this program.

computer, computers, computer technology

Free-Photos / Pixabay

Admission Requirements

  • OSSD with courses from the College (C), University (U), University/College (M), or Open (O) stream with:
    • Any Grade 12 English (C) or (U)
    • Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M)

or

  • Academic and Career Entrance Certificate (ACE)

or

  • Ontario High School Equivalency Certificate (GED) and:
    • Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M)

or

  • Mature Applicant with standing in the required courses stated above

Note:
*Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

Recommended Academic Preparation

  • Grade 12 Business and Technological Communication (O)
  • Grade 11 and Grade 12 Computer Engineering Technology (M)
  • Grade 11 Introduction to Computer Science (U)
  • Grade 12 Computer Science (U)
  • Grade 11 Information and Communication Technology: The Digital Environment (O)
  • Grade 12 Information and Communication Technology: Multimedia Solutions (C)
  • Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:

  1. Preference for Permanent Residents of Ontario.
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full).
  3. Achievement in the Admission Requirements.

Career Opportunities

PC Technical Support, Network Installation, and Support, Computer System Technician, Network Administrator, PC/LAN User Support, Web/Email Server Operator.

Last updated Jan 2020

About the School

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada – approximately a two-hour drive from Toronto and Niagara Falls. There are 21,000 full-time students, including ... Read More

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada – approximately a two-hour drive from Toronto and Niagara Falls. There are 21,000 full-time students, including more than 6,000 international students from 97 different countries. Read less
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