Good administrative and secretarial skills, are the foundation of many occupations. Phoenix Institute enables its students to develop the theoretical and practical understanding of these skills in a variety of key areas through its certified office administrator certification program. This certification program comprises a number of short course modules which are both easy to deliver and to study. This design allows employees to drop in and out of the course as required, enabling them to study subject areas of most immediate relevance. The schedules are very flexible as most of the certifications are modular and modules can be tested individually, plus many of the assessments are available on demand rather than being tied to a specific timetable.


Two types of certificates are issued for this course. The candidate can apply for two certification or they can choose any one.

  1. Certification, accredited by the Ministry of Education UAE
  2. Certification, accredited by London Academy of Management Studies


  • Graduation
  • Diploma in any stream
  • School Final Certificate
  • Ability to communicate in English
  • Reasonable Work Experience

Course Material

  • Books for each module
  • Back up papers
  • Hand outs
  • Illustrations

Students Obligations

  • Participation in inter active discussions
  • Regular assignments
  • Home works
  • Suggested reading & browsing
  • A final project before applying for certifications


  • Each class evaluation
  • Assignments completion
  • Active involvement
  • Final project

Modus Operandi

  • Each Module is defined to enhance the proficiency in office administration and management
  • A final project compulsory for each student
  • Ministry of education certifications to be recommended by the trainer-on performance
  • Trainer led interactive classes

Topics Covered

Module 1 The Management Defined

  • What is the manager?
  • A broad perspective on the organization goals
  • The ability to be flexible and adaptive to changing circumstances
  • The ability to communicate effectively
  • An understanding of a business environment
  • The ability to contribute team environment
  • An awareness of the ethics and values
  • Levels of Management

Module 2 Business Communication Forms of business writing

  • Writing patterns
  • 8 Patterns
  • Application of each pattern

Forms of writing

  • Styles
  • Formats
  • Introduction, body, conclusion

Written communication Skills

  • Business letter
  • Minutes & agenda
  • Types of memos
  • Emails
  • Short report
  • Long report
  • Survey report

Writing skills

  • A number of practical sessions

Module 3 Interpersonal Skills and Team Listening Effectively

  • Effective listening
  • Examples of effective Communication
  • Empathic Listening

Team work Facilitation

  • What is team?
  • Why-team
  • Difference between team playing
  • and team Building
  • Methods of facilitation
  • Distinguishing between trainer
  • presenter facilitator
  • Case studies
  • Problem Solving Methods
  • Sigma Technique

Module 4 – Managing Yourself

  • Managing Pressure
  • Performance under Pressure
  • Performance Zones
  • Managing Yourself through Change
  • Managing Tasks
  • Overcoming Public Speaking Fear
  • Time Management
  • Career Planning
  • Managing Tasks

Module 5 – Visualization Techniques

  • Visualization
  • Perfect Performance
  • Physical Performance
  • Now, Visualize – Dream into Reality

Course Material:

  • Books
  • Practice sessions with Forms
  • Illustrations and Case Studies Certications
  • Phoenix Institute Certicate Attested by Ministry of Education UAE
  • International Certication Available Upon Request
  • Course Title: Certied Business Administrator
  • Course Duration : 24 Hours
  • Course Fees : AED 2400/-
Program taught in:
  • English

See 9 more programs offered by Phoenix Educational Institute »

This course is Campus based
Start Date
Sep 2020
24 hours
2,400 AED
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Start Date
Sep 2020
End Date
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Sep 2020

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