The Extraordinary Leader is designed to help leaders shift their way of thinking about leadership from the conventional idea that leaders are born to the fact that anyone can be a great leader.

What separates an average leader from an extraordinary leader? Internationally acclaimed leadership authority Jack Zenger provides some compelling answers that demystify leadership and explain five key insights that distinguish a truly extraordinary leader from a good or “average” leader.

Based on the book of the same name by Zenger and Joseph Folkman, this two-day program will change the way you think about leaders. It challenges the conventional wisdom that great leaders are “born.” Forget whining about how your colleague had all the “advantages.” Learn why and how anyone can be a great leader! And then learn how to do it.... [-]

This program is designed to prepare participants pursuing Project Management Professional (PMP®) certification with the Project Management Institute (PMI®). All knowledge areas within the five process groups of the Guide to the Project Management Body of Knowledge (PMBOK®) are covered in depth. Refresh your project management skills and prepare for the national certification exam.

Presentation Topics:

Project Management Framework: Definitions, changes, certification requirements and application process; Process Areas: Initiating, Planning, Executing, Monitoring & Controlling, and Closing Integration Management: PM principles, techniques, success factors, plan execution and integrated change control Scope Management: Elements and deliverables, effective close-out of project scope and process groups; Time Management: Activity definition, logic network diagram development, estimating process, schedule development process and techniques; Cost Management: Resource planning process, estimating methods and tools, cost management plan, cost budgeting and control; Quality Management: Concepts and processes of quality management, evolution of quality, planning, executing, monitoring and controlling; Human Resources Management: Key organizational planning, staff acquisition, team development and management; Communication Management: Communication planning process, tools and techniques for information distribution, foundation for conflict resolution, negotiation and team building; Risk Management: Components and concepts of risk management, project risks and sources, risk quantification and response planning, monitoring and control; Procurement Management: Planning, contracts, solicitation process, contract administration, termination and close out process, relationship between procurement and other areas of project management. [-]

What is Blazing Service?

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.

Who Needs Blazing Service?

Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact.... [-]

ASTD HPI Certificate Program-Evaluating Performance Improvement Interventions *

New Dates to be Announced

I'm running a lot of interventions at the same time. How do I track their success? Everyone likes the idea of bottom-line results, but how do I prove we've achieved them? How do I show HPI ROI?

Once you determine the company's performance improvement goals and implement interventions, you will want to prove that you have reached your bottom-line results.

This course will help you assess the evaluation theories you already know and use, plus show you how they apply to the HPI process. Learn the strengths and limitations of evaluation models. See how the performance improvement intervention model blends the best of other evaluation models, tying directly to human performance improvement initiatives. Discover how groundwork done during the business and performance analysis phases of the HPI process makes the evaluation process easier. Finally, see why measuring results creates a better business case than just measuring behavior. ... [-]

Small to mid-size independent petroleum producers or mega oil and gas corporations- they all need to understand the bottom line tax implications of exploration and drilling projects. This intense, two-day course is ideal for fiscal analysts, accountants, finance directors, attorneys, tax professionals and even investors. Participants learn practical solutions to complicated oil and gas tax issues and strategies for dealing more effectively with the various operating entities.

The curriculum includes study of tax-related topics, including:

Property Acquisitions Search for Oil and Gas - Geological and Geophysical Costs Development of Oil and Gas Properties Depletion of Oil and Gas Properties Deal Structuring and Conveyances of Oil and Gas Properties Partnerships and Joint Ventures [-]

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls, and people issues. Learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

Learn to use the sixteen symptoms of a broken process and the five lenses of process analysis to pinpoint those processes in need of immediate attention. Also learn key criteria to prioritize process improvement efforts.

Once you have diagnosed your process problem, you will be able to pick the right improvement technique, which may include continuous process improvement, process redesign, six sigma, lean techniques, and reengineering. Practice these techniques on your own real-world processes during the course, and leave with real improvement ideas.... [-]

This is an intense three-day program. Each day will be seven-hours of classroom instruction on the fundamental nature of the federal income tax treatment of partnerships and partners.

Seminar Objectives:

At the end of this program, participants should understand the fundamental nature of the federal income tax treatment of partnerships and partners, including an understanding of the tax effects relating to:

partnership formation, day to day operations, partnership allocations, transactions between partnerships and partners, sale of partnership interest, distributions to partners, liquidation of partnership interest, and liquidation of a partnership.

New Dates to be Announced... [-]

Need a better understanding of accounting & finance principles & where your managerial budget fits into the firm’s big picture? Want to understand accounting lingo? Want some “hands on” interaction to help you come to grips with those bottom line decisions? Whether you are an experienced manager with increasing budget responsibilities, a new manager, a small business owner, a board member or investor—you need to understand the basics of accounting & finance

We are pleased to announce our partnership with the makers of Zodiak, a financial game being used by several fortune 500 companies to educate employees on the basics of accounting & finance. Zodiak involves participants in a game simulation where they purchase a company, invest $4 million, sign a bank loan & try to make business decisions that will make the firm successful.... [-]

We have revamped our Advanced Project Management Course—and now include Project Risk Management. Same great course; just more depth. Project Risk Management filters its way throughout the course, but has one intensive module dedicated to the topic as well.

If you manage projects every day and need advanced skills, this course is the second step for continued development for any project manager. For maximum course benefit, we strongly recommend that you attend the Developing Project Management Skills or an equivalent course and have at least one-year practical project management experience. Participants should review project management principles prior to attending this course.

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Does any of this sound familiar to you?

Customers are complaining Staff is frustrated There’s finger pointing and blaming between departments We circumvent procedures to expedite work Quality, service, and timeliness need improvement Costs are too high

If you said “yes” then this program is for you.

Analyzing and Improving Operations can help you sort out the problems (people, systems, workflow, and information), find the root cause, and develop a course of action to eliminate the issue. The workshop not only focuses on the big-picture perspective of systems and organizational structure, but also will also delve into the specifics by analyzing workflow, information, and job issues.... [-]

In this highly competitive, global and challenging business world, staying ahead of the pack while keeping cost under control is the name of the game. And that calls for an integrated, functional strategic plan and implementation system.

The Center is pleased to partner with the Centre for Strategic Management-- to bring this intensive three-day program to Tulsa. Participants will learn strategic management planning tools to create, link and drive day-to-day decision-making based on a Systems Thinking ApproachSM.

Seminar Objectives:

Participants will learn:

The five phases of Reinventing Strategic Management based on "best practices. Strategic management, goals in relation to strategic planning and change -- including Getting Beyond Vision, Strategic Planning, Change, TQM, and Reengineering. Ten unique steps of the "Strategic Management Model," using the five basic systems thinking questions and how the model differs from other planning models. Applications of systems thinking concepts: backwards thinking, key success measures, parallel process, and how to create a customer-driven organization. Applications of Strategic Management Model in a participant's organization... and discovering how it leads/impacts all major change projects, including the various roles required to successfully complete a strategic planning process and operate the company in a new way How to set up a Strategic Change Leadership Steering Committee (SCLSC) How to use the strategic model as a part of annual planning and budgeting, as well as performance analysis and reward systems... [-]

Intensive English Program Our Program

University Language Institute is an accredited intensive English program located in Tulsa, Oklahoma, USA. We have 6 levels of English from beginning to advanced to help our students meet their academic, personal, and business English goals. Students may start throughout the year, and entering students take a placement test to determine their level. Students study 5 hours per day, 5 days per week, for a total of 25 hours of English language training each week. Classes include grammar, writing, reading, listening, and speaking. The duration of each level is 7 weeks with new sessions starting every 8 weeks.

What Makes Us Different

Because of our small size and friendly environment, our students often say that they feel like ULI is like a family. We are a Christian school, but we welcome students from all faiths. We have chapel once a week which helps with listening skills, and we offer a field trip or special activity each session to help students learn about the culture and practice their English. Our classes are small (never more than 15 students), and we have lower prices than most schools in Oklahoma with complementary textbooks provided at no extra cost. The average student improves 13 points on iBT TOEFL (30 points for paper-based TOEFL) each session. During Fall and Spring sessions, American University students often participate in our classes and visit for speaking opportunities once a week during lunch. ... [-]

Accounting and Finance for Attorneys-Applications of Finance, Accounting & Economics In a Legal EnvironmentEvery attorney needs a sound understanding of finance and accounting as a part of an everyday legal practice whether you need to communicate with expert witnesses or make more effective legal decisions. This one-day course teaches generally accepted accounting principles, implications of the three common finance statements, cash flow, types of financial analysis, budgeting ratio analysis, valuation and more. Co-sponsored by the TU College of Law and Approved by the Oklahoma Bar Association.

New Dates to be Announced

Target audience

AttorneysParalegalsAnyone in the legal profession who needs to know the implications of financial statement analysis and valuation techniques... [-]

We eat at our desks in front of our computers; email replaces face-to-face conversation. It’s no wonder our manners are rusty. One news article went as far to say what we see today is “an ill-mannered workplace epidemic.” Somehow we have come to think that as long as we have the required skill set for the job, our manners don’t matter.

In reality, today’s competitive business climate and global economy, proper protocol and etiquette are playing a paramount role in day-to-day business encounters. And companies today are often appalled by behaviors unbecoming an employee. This seminar is specifically designed for people (and companies) who want to polish their skills and improve their professional image. ... [-]

What does it take to lead a company to Fortune’s list of 100 Best Companies to Work For In America? Has Southwest Airlines cornered the market on customer service and employee dedication? And can the lessons from Southwest’s culture be duplicated in your workplace?

Most people don’t think it’s possible for a company to love you, and many don’t understand how you can love a company, according former CEO Herb Kelleher. In fact, today many people live in “corporate fear,” afraid they may make mistakes and tank their careers. The film, It’s So Simple, shows you that it is possible to change that fear to love.

The film takes you behind the scenes at Southwest Airlines to find out why they are one of the most sought-after employers in the nation, and one of the most successful and admired organizations on the planet! From the newest employee to the CEO, there’s something in It’s So Simple for everyone!... [-]