– Certification –

Graduates receive an AHLEI Certificate for each module completed as well as an IHS Short Course Certificate.

Course Description

Students learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

What does the programme cover? Classification of hotels in terms of their ownership, affiliation, and levels of service. The various functional areas within hotels. Front office operations during the four stages of the guest cycle. The reservations process and tools managers use to track and control reservations. The registration process and creative registration options. Typical service requests that guests make at the front desk. Important issues in developing and managing a security program. Creating and maintaining front office accounts. Functions and procedures related to the check-out and account settlement. Cleaning responsibilities of the housekeeping department. The front office audit process. Ratios and formulas used to forecast room availability. Revenue management including capacity management, discount allocation, and duration control. Effective hiring and orientation of front office staff. [-]

– Certification –

Graduates receive the Specialisation Certificate awarded by the American Hotel and Lodging Educational Institute (AHLEI), as well as a single course certificate for each module passed.

Course Description

Students who have completed the Specialisation Package in Rooms Division Management are competent to apply hospitality-specific frontline and management skills within the rooms division. This programme introduces students to the hospitality industry and proceeds to cover the management of the front office, housekeeping operations, facilities management as well as general supervision.

What does the programme cover?

Students are required to complete five compulsory modules. Other elective modules are available so talk to us so we can design a learning pathway that suits your needs.... [-]

Course in Logistics - Short Programme in Strategic Logistics ManagementCertificationOn successful completion of the programme, the learner will receive the Damelin Short Programme in Strategic Logistics Management Certificate.Entry Requirements

Learners are required to have knowledge, comprehension and application of English and Mathematics at Grade 12 or equivalent Relevant strategic logistics management experience would be an advantage i.e. in an occupation in which they will practice these Transport, Operations and Logistics competences.

Course DurationThe programme duration is 68 hours and the tuition is face-to-face. Each Damelin campus has a different tuition schedule. Programmes are offered during the week, in the evenings, or on Saturdays.Course IntroLogistics Management improves the efficiency of each department within a business by streamlining its operations and costs and therefore increasing its profitability. The programme in Strategic Logistics Management covers all aspects of strategic logistics management: From theories to strategies and operational guidelines, emphasising the impact of this discipline on customer service, transportation, warehousing, order processing, purchasing, importing and exporting.... [-]

Course in Logistics - Short Programme in Procurement and Supply Chain ManagementCertificationOn successful completion of the programme, the learner will receive the Damelin Short Programme in Procurement and Supply Chain Management Certificate.Entry Requirements

Knowledge, comprehension and application of English and mathematics at Grade 11 or equivalent Relevant purchasing management experience would be an advantage

Course DurationThe programme duration is 52 hours and the tuition is face-to-face. Each Damelin campus has a different tuition schedule. Programmes are offered during the week, in the evenings, or on Saturdays.Course IntroThe Short Programme in Procurement and Supply Management provides fundamental information on the principles, procedures, terminology, techniques and tools used in the field of purchasing and supply management. Current practices are examined, providing learners with up-to-date knowledge and skills to operate successfully in various enterprises. The programme is aimed at equipping first-line managers with the knowledge and skills required to fulfil their management role within the supply chain by solving well-defined problems.... [-]