Part time Course in Customer Relations in United Kingdom

Find Part time Courses in Customer Relations in United Kingdom 2018

Customer Relations

Courses are intended to be taken by those wishing to further their personal development. Whether you take the courses in a classroom or online, there are a variety of specialized study areas.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

UK, United Kingdom is more than 300 years old and comprises four constituent nations: England, Scotland, Wales, and Northern Ireland. The UK has been a centre of learning for the past 1,000 years and possesses many ancient and distinguished universities. Foreign students make up a significant proportion of the student body at UK universities.

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Master Class - Digital Acceleration

Hyper Island
Campus 2 days October 2018 United Kingdom London UK Online

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Advanced Customer Relation Management

Convertas
Campus September 2018 United Kingdom London

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators

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