Part time Course in Customer Relations in England in United Kingdom

View all Part time Courses in Customer Relations in England United Kingdom 2018

Customer Relations

Courses are academic classes taught by qualified instructors that are intended to enhance participant’s knowledge of a given area or training in a particular discipline. Courses vary broadly in terms of length, size, content and duration.

Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.

Education in the United Kingdom is a devolved matter with each of the countries of the United Kingdom having separate systems under different governments: the UK Government is responsible for England, and the Scottish Government, the Welsh Government and the Northern Ireland Executive are responsible for Scotland, Wales and Northern Ireland, respectively.

England is the largest of the four "home nations" that make up the United Kingdom. It is also the most populous of the four with almost 52 million inhabitants (roughly 84% of the total population of the UK).

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Master Class - Digital Acceleration

Hyper Island
Campus 2 days October 2018 United Kingdom London UK Online

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Advanced Customer Relation Management

Convertas
Campus September 2018 United Kingdom London

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators

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