A course is the study of a particular topic within a wider subject area and is the foundation of a qualification. A typical course includes lectures, assessments and tutorials.
A customer relations program generally teaches students about serving customers and creating a good overall client experience. In a program, students may learn about customer relationship management, complaint resolution, communications, marketing, sales, retail management and consumer behavior.
Distance education or distance learning is a way of delivering education and instruction, often on an individual basis, to students who are not physically present on campus.
Education in the United Kingdom is a devolved matter with each of the countries of the United Kingdom having separate systems under different governments: the UK Government is responsible for England, and the Scottish Government, the Welsh Government and the Northern Ireland Executive are responsible for Scotland, Wales and Northern Ireland, respectively.
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