Course in Customer Relations in United Kingdom

View Courses in Customer Relations in United Kingdom 2018

Customer Relations

Courses are intended to be taken by those wishing to further their personal development. Whether you take the courses in a classroom or online, there are a variety of specialized study areas.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

UK, United Kingdom is more than 300 years old and comprises four constituent nations: England, Scotland, Wales, and Northern Ireland. The UK has been a centre of learning for the past 1,000 years and possesses many ancient and distinguished universities. Foreign students make up a significant proportion of the student body at UK universities.

Top Courses in Customer Relations in United Kingdom 2018

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Master Class - Digital Acceleration

Hyper Island
Campus Full time 2 days October 2018 United Kingdom London UK Online + 1 more

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Online Customer Service Courses

John Academy
Online Full time Part time Open Enrollment United Kingdom London

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service qualification to your CV and Resume. [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]


Customer Service and Retail Courses

DB Training Ltd
Online 12 - 20 weeks August 2018 United Kingdom London

Are you a manager that would like to invest in private courses for new staff or are you an individual that would like to improve your skills to progress in your job role and career?The Customer Service and Retail Courses will support and guide you in a customer service environment to support you in your job role. [+]

Best Courses in Customer Relations in United Kingdom 2018. Distance Learning - Level 2 Program

Free qualification (optional): Award in Equality and Diversity when you enroll!

Are you a manager that would like to invest in private courses for new staff or are you an individual that would like to improve your skills to progress in your job role and career?Are you a manager/ business owner that would like to invest in private courses for new staff?Are you an individual that would like to improve your skills to progress in your job role and career?Would you like to pay interest-free installment plans for your course over 4 months?Do you want an accredited qualification with excellent support?If you have answered yes to the above, this course is for you!... [-]


Online Customer Service Courses

iStudy
Online Full time Part time Open Enrollment United Kingdom London

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service qualification to your CV and Resume. [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]


Office Management Course

Oplex Careers
Online Part time Open Enrollment United Kingdom UK Online

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.

Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9-course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices ... [-]

Advanced Customers Service

Convertas
Campus 6 days September 2018 United Kingdom London

In this course, we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straightforward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations. In addition to brief presentations by the consultants, we use case studies, self-awareness exercises, exercises to practice some of the methods learned during the course, video clips and role plays. [+]

About

In this course, we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straightforward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations. In addition to brief presentations by the consultants, we use case studies, self-awareness exercises, exercises to practice some of the methods learned during the course, video clips and role plays.

Program outcomes Explain the importance of customer service in a competitive environment. Defend the vital role internal customers play and show that their satisfaction is key to the success of an organization. Practice the techniques of managing customer expectations and delighting customers. Provide better, faster service and increase customer satisfaction. Recognize early signals of customer irritation. Respond appropriately in order to quickly find a workable solution to a problem. ... [-]

Advanced Customer Relation Management

Convertas
Campus Full time September 2018 United Kingdom London

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well chosen Key Performance Indicators

for more information: www.convertas.org

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Call Centre Training: Sales and Customer Services training for Call Centre Agents

Churchill Square Training And Development
Online Full time 3 days Open Enrollment United Kingdom Portsmouth

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. [+]

Course Summary

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

What students learn The nuances of body language and verbal skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. What's included Verbal communication techniques Asking the right questions and saying no Taking messages and using voice mail effectively Vocal exercises Cold and warm calls, including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging callers Phone tag and getting the callback Stress-busting Call center trends [-]

Overcoming Objections to Nail the Sale

Churchill Square Training And Development
Online Full time 1 day Open Enrollment United Kingdom Portsmouth

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. [+]

Course Summary

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

What students learn Steps that they can take to build credibility. Ways to disarm objections with proven rebuttals that get the sale back on track. How to recognize when a prospect is ready to buy. How working with their sales team can help them succeed. What's included Building credibility Handling customer complaints Overcoming and handling objections Pricing issues How can teamwork help me? Buying signals Closing the sale [-]

Course: Salesforce - Training Course (Introduction & Intermediate Level)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online Langley Marish

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. [+]

What are the objectives of this course?

This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.

Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for?

This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features or anyone who is a prospective user looking to get ahead of the game.

What marks this course apart?

If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist.... [-]