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View Courses in Customer Relations in United Kingdom 2019

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

Top Courses in Customer Relations in United Kingdom 2019

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9 Results in Customer Relations, United Kingdom

John Academy

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service ... [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]

United Kingdom London
Open Enrollment
Full-time
Part-time
Online
Churchill Square Training And Development

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call c ... [+]

Course Summary

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

What students learn The nuances of body language and verbal skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
3 days
Online
Churchill Square Training And Development

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work th ... [+]

Course Summary

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

What students learn Steps that they can take to build credibility. Ways to disarm objections with proven rebuttals that get the sale back on track. How to recognize when a prospect is ready to buy. How working with their sales team can help them succeed. What's included Building credibility Han... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
1 day
Online
Oplex Careers

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Cover ... [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.

Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9-course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices ... [-]
United Kingdom UK Online
Open Enrollment
Part-time
Online
E-Careers

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. ... [+]

What are the objectives of this course?

This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.

Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for?

This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features or anyone who is a prospective user looking to get ahead of the game.

What marks this course apart?

If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist.... [-]

United Kingdom UK Online Slough
Open Enrollment
Part-time
Online
iStudy

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service ... [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]

United Kingdom London
Open Enrollment
Full-time
Part-time
Online
London Business Training & Consulting

Upon completion of this customer relationship management course, you will be able to understand: what CRM is, the costs it creates and the benefits it delivers; the many ... [+]

Best Courses in Customer Relations in United Kingdom 2019. Advanced Customer Relationship Management KEY INFORMATION Course Code: MPRS105 Duration: 1 week Fee: £2625 COURSE OUTLINE Understanding Customer Relationships Introduction to CRM Understanding relationships Managing the customer lifecycle – customer acquisition Managing the customer lifecycle – customer retention and development Strategic CRM Customer portfolio management How to deliver customer-experienced value Managing customer experience Operational CRM Salesforce automation Marketing automation Service automation Analytical CRM Developing and managing customer-related databases Structured and unstructured data Data integration, warehousing and marts Knowledge management Using customer-related data Analytics Three ways to generate analytical insight Privacy issues Realising the Benefits of CRM Planning to succeed Implementing CRM The future Target audience ... [-]
United Kingdom London
May 2019
Full-time
1 week
Campus
Convertas

This hands-on course will advance your data massaging, modeling, integration and automation skills to new levels. You will also master normalization and massaging of noi ... [+]

Program outcome

- Apply Excel reporting expertise inbusiness, finance, and accounting by enhancing data slicing and dicing, data massaging, and data analysis skills

- Use pivot tables and pivot charts to perform automated report writing, analysis and reconciliation most efficiently

- Develop special flash and management

reports by linking-up Excel with Access, web, text, SQL, and other databases

- Repeat tasks and generate reports efficiently by recording, running and editing macro

- Acquire numerous tips and tricks that will improve working efficiency... [-]

United Kingdom London
September 2019
6 days
Campus
Convertas

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good cust ... [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well chosen Key Performance Indicators

for more information: www.convertas.org

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United Kingdom London
September 2019
Full-time
Campus